An Investigation of the Users' Perception of OSS Quality

Abstract : The quality of Open Source Software (OSS) is generally much debated. Some state that it is generally higher than closed-source counterparts, while others are more skeptical. The authors have collected the opinions of the users concerning the quality of 44 OSS products in a systematic manner, so that it is now possible to present the actual opinions of real users about the quality of OSS products. Among the results reported in the paper are: the distribution of trustworthiness of OSS based on our survey; a comparison of the trustworthiness of the surveyed products with respect to both open and closed-source competitors; the identification of the qualities that affect the perception of trustworthiness, based on rigorous statistical analysis.
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Vieri Bianco, Luigi Lavazza, Sandro Morasca, Davide Taibi, Davide Tosi. An Investigation of the Users' Perception of OSS Quality. 6th International IFIP WG 2.13 Conference on Open Source Systems,(OSS), May 2010, Notre Dame, United States. pp.15-28, ⟨10.1007/978-3-642-13244-5_2⟩. ⟨hal-01056042⟩

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