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Table of Contents
E-Government, E-Services and Global Processes
Marijn Janssen, Winfried Lamersdorf, Jan Pries-Heje, Michael Rosemann
Front Matter

E-Government and E-Services (EGES)


EGES Preface
Marijn Janssen, Winfried Lamersdorf, Lalit Sawhney, Leon Strous
3-4

EGES Session 1: Interoperability


Narrowing the Gap between Open Standards Policy and Practice: The Dutch e-Government Experience
Rutger Lammers, Erwin Folmer, Michel Ehrenhard
7-18
Evaluation of WS-* Standards Based Interoperability of SOA Products for the Hungarian e-Government Infrastructure
Balázs Simon, Balázs Goldschmidt, Károly Kondorosi, Péter Risztics, László Bacsa
19-31
Providing Adaptive and Evolving Government e-Services through Citizen-Centric Process Views
Gustav Aagesen, John Krogstie
32-45

EGES Session 2: Participation


Hands-on guideline for e-participation initiatives
Sabrina Scherer, Maria A. Wimmer, Stefan Ventzke
49-61
Virtual communities as a mechanism for sustainable coordination within the South African Public Sector
Godwin Thomas, Reinhardt A. Botha
62-75

EGES Session 3: Adoption and Diffusion


Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services
Nurdin Nurdin, Rosemary Stockdale, Helana Scheepers
79-93
Diffusing the Ubuntu philosophy into e-Government: A South African Perspective
Hossana Twinomurinzi, Jackie Phahlamohlaka, Elaine Byrne
94-107

EGES Session 4: Back-End Transformation


Transformative and Innovative e-Gov for the Next Generation: Linkages of Back Offices for One-stop Portal
Osamu Sudoh, Yumiko Kinoshita
111-124
The Influence of Resource Dependency Tolerance on Inter-Organisational Alliance Governance
Mark Borman
125-137
Content Management Implemented as Shared Service: A Public Sector Case Study
Anton Joha, Marijn Janssen
138-151

EGES Session 5: New Applications


Process Modeling Semantics for Complex Business Environments
I. T. Hawryszkiewycz
155-166
A Role-involved Conditional Purpose-based Access Control Model
Md. Enamul Kabir, Hua Wang, Elisa Bertino
167-180

Global Information Systems Processes (GISP)


GISP Preface
Jan Pries-Heje, Michael Roseman
183-184

GISP Session 1: Global Case Studies on Process Design Issues


Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience
Satish Krishnan, Barney C.C. Tan, Shan L. Pan
187-200
User's Satisfaction of Kuwait E-Government Portal; Organization of Information in Particular
Huda R. Farhan, Mark Sanderson
201-209
ICT-based improvement of construction procurement process
Olli Martikainen, Raija Halonen, Valeriy Naumov
210-219
The Case for Improvisation in Information Security Risk Management
Kennedy Njenga, Irwin Brown
220-230

GISP Session 2: Globalized Process Design


BPM-in-the-Large - Towards a higher level of abstraction in Business Process Management
Constantin Houy, Peter Fettke, Peter Loos, Wil M. P. Aalst, John Krogstie
233-244
When global process fails: A grounded theory study of a case from agile engagement to compulsive outsourcing
Jan Pries-Heje, Magnus Hansen, Sofia Bergbäck Knudsen
245-258