Business Process Management Systems - Enabling Continuous Improvement in Industrial Services

Abstract : The paper aims to analyze the opportunities that modern business process management systems (BPMS) provide in improving industrial service processes. A case study identifies improvement opportunities in the order-to-cash process in two service lines of a large industrial service provider. Implementing a business process management system in the studied case context potentially enhances service process quality and significantly speeds up the order-to-cash process. The practical implication is that providers of industrial services should consider BPMS as a potential means to improve profitability through a faster order-to-cash process.
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Heikki Hirvensalo, Jan Holmström, Timo Ala-Risku. Business Process Management Systems - Enabling Continuous Improvement in Industrial Services. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. pp.636-643, ⟨10.1007/978-3-642-16358-6_79⟩. ⟨hal-01055801⟩

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