GPS: An Architecture to Help Firms Running from a Product to a PSS Offer

Abstract : For many reasons (differentiation, duration of the relationship with the customers...) a lot of firms, especially SMEs, are moving from an offer of product to an offer of a product-service. From this point of view, firms need to implement new management rules, in terms of skills and control. In this paper, we propose a framework with three levels of modeling, which aims at providing guidelines to firms that enter in this new paradigm. This framework is based on theoretical investigations on the service concept, and on real SMEs cases.
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Sophie Peillon, Xavier Boucher, Sarra Dahmani. GPS: An Architecture to Help Firms Running from a Product to a PSS Offer. 13th Working Conference on Virtual Enterpries (PROVE), Oct 2012, Bournemouth, United Kingdom. pp.35-42, ⟨10.1007/978-3-642-32775-9_4⟩. ⟨emse-00741277⟩

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