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Advances in Production Management Systems: Competitive Manufacturing for Innovative Products and Services IFIP WG 5.7 International Conference, APMS 2012 Rhodes, Greece, September 24-26, 2012, Part I |
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Conference papers
Finding Optimal Resources for IT Services
Abstract : This paper studies the resource management problem in IT services, where service request arrives to resource management group (RMG) and RMG needs to allocate resources to a request for a service based on availability of resources and service requirement start date. We propose an approach to find optimal number of resources in the context of Poisson arrivals, and service times & lead-times are exponentially distributed. We provide an exact mathematical queuing model for optimal number of skilled resources needed based on waiting time cost, idle time cost and revenue from a customer service for a guaranteed service level agreement. We tested the model with real life data for various types of requirements and analytical results show the benefits of the proposed approach.
https://hal.inria.fr/hal-01472311
Contributor : Hal Ifip <>
Submitted on : Monday, February 20, 2017 - 4:16:27 PM
Last modification on : Friday, April 10, 2020 - 7:18:02 PM
Long-term archiving on: : Sunday, May 21, 2017 - 3:31:38 PM
Contributor : Hal Ifip <>
Submitted on : Monday, February 20, 2017 - 4:16:27 PM
Last modification on : Friday, April 10, 2020 - 7:18:02 PM
Long-term archiving on: : Sunday, May 21, 2017 - 3:31:38 PM
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