Framework for Lean Management in Industrial Services

Abstract : Industrial Service providers face the challenge of generating maximum customer value on the one hand and the efficient utilization of internal resources on the other hand. This challenge is further intensified by a worldwide growing market of industrial service providers. This paper presents a holistic approach for lean service management facing the named challenges. The framework is derived from various optimization projects in industrial service operations and supports companies to achieve excellent productivity within their service delivery.
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Günther Schuh, Philipp Stüer. Framework for Lean Management in Industrial Services. 19th Advances in Production Management Systems (APMS), Sep 2012, Rhodes, Greece. pp.392-398, ⟨10.1007/978-3-642-40361-3_50⟩. ⟨hal-01470719⟩

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