The Success of Google Search, the Failure of Google Health and the Future of Google Plus

Abstract : What makes an e-commerce company successful? In 2011 24% of venture capital in the US went into Internet companies adding up to a total of $6.9 billion (PwC & NVCA, 2011). With such high stakes the question of e-commerce success is more topical than ever. Google, one of the biggest e-commerce companies in the world, despite huge successful products like Google Search, has also seen failures. In this paper, we explore factors associated with successful and unsuccessful adoption of Google products using a literature study in conjunction with qualitative analysis of the Google Search, Google Health, and Google Plus products. Our research identifies key success factors for user adoption of Google products and predicts that Google Plus in its present form will lead to failure. The study shows that perceived compatibility, perceived usefulness, information quality, balancing risks with trust, and finally social pressure are important success factors for Google. Despite limiting the examination to Google products, results can serve as a guideline for other e-commerce ventures.
Complete list of metadatas

Cited literature [68 references]  Display  Hide  Download

https://hal.inria.fr/hal-01467826
Contributor : Hal Ifip <>
Submitted on : Tuesday, February 14, 2017 - 5:04:46 PM
Last modification on : Friday, July 26, 2019 - 3:52:13 PM
Long-term archiving on: Monday, May 15, 2017 - 6:20:33 PM

File

978-3-642-38862-0_14_Chapter.p...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Marcel Landeweerd, Ton Spil, Richard Klein. The Success of Google Search, the Failure of Google Health and the Future of Google Plus. InternationalWorking Conference on Transfer and Diffusion of IT (TDIT), Jun 2013, Bangalore, India. pp.221-239, ⟨10.1007/978-3-642-38862-0_14⟩. ⟨hal-01467826⟩

Share

Metrics

Record views

332

Files downloads

1224