Knowledge Management in E-commerce Mass Customization

Abstract : Mass customization is one of the leading strategies in satisfying customers and assuring companies survival in today’s markets. From the point of view of lifecycle management, it includes knowledge of customer requirement, customer preference, raw material purchasing, customization manufacturing process, product price which reflects satisfaction of both sides of bargain. This paper proposes a knowledge management model in E-commerce mass customization, which is consisted of three parts: the customer information gathering model, the purchasing and manufacturing model and the pricing model. The modeling process and further analysis show that the model efficiently integrates different knowledge in mass customization lifecycle and can serve as a useful platform in E-commerce.
Document type :
Conference papers
Complete list of metadatas

Cited literature [18 references]  Display  Hide  Download

https://hal.inria.fr/hal-01461850
Contributor : Hal Ifip <>
Submitted on : Wednesday, February 8, 2017 - 2:46:55 PM
Last modification on : Sunday, April 28, 2019 - 4:52:06 PM
Long-term archiving on : Tuesday, May 9, 2017 - 1:20:50 PM

File

978-3-642-41501-2_26_Chapter.p...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Yang Xu, Jing Xu, Alain Bernard. Knowledge Management in E-commerce Mass Customization. 10th Product Lifecycle Management for Society (PLM), Jul 2013, Nantes, France. pp.259-267, ⟨10.1007/978-3-642-41501-2_26⟩. ⟨hal-01461850⟩

Share

Metrics

Record views

238

Files downloads

276