The Influence of the Customer in Service Production

Abstract : Increasing productivity in product-service systems is a vital success factor for industrialized economies and individual businesses. The service production is typically described as an integrated value chain setting, in which the provider and the customer are co-creators. This paper embraces a characteristic curve model in order to illustrate the influence of the customer on the productivity of service production. The characteristic curves are derived from a system dynamics simulation model for a synchronized takt-based service production. In conclusion this research leads to designs recommendations for service production systems in order to reduce lead times and increase adherence to delivery dates.
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Günther Schuh, Christian Fabry, Philipp Jussen. The Influence of the Customer in Service Production. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2014, Ajaccio, France. pp.548-555, ⟨10.1007/978-3-662-44736-9_66⟩. ⟨hal-01387930⟩

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