Skip to Main content Skip to Navigation
Conference papers

Context Aware Knowledge Zoning: Traceability and Business Emails

François Rauscher 1 Nada Matta 1 Hassan Atifi 1
1 Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs
CNRS - Centre National de la Recherche Scientifique : FRE2732, ICD - Institut Charles Delaunay
Abstract : Even if immaterial capital represents an increasingly important part of the value of our enterprises, it’s not always possible to store, trace or capture knowledge and expertise, for instance in middle sized projects. Email it still widely used in professional projects especially among geographically distributed teams. In this paper we present a novel approach to detect zones inside business emails where elements of knowledge are likely to be found. We define an enhanced context taking into account not only the email content and metadata but also the competencies of the users and their roles. Also linguistic pragmatic analysis is added to usual NLP technics. After describing our model and method, we apply it to a real life corpus and evaluate the results based on machine learning experiments and filtering algorithm.
Complete list of metadatas

Cited literature [25 references]  Display  Hide  Download

https://hal.inria.fr/hal-01626990
Contributor : Hal Ifip <>
Submitted on : Tuesday, October 31, 2017 - 3:43:36 PM
Last modification on : Monday, September 16, 2019 - 4:35:45 PM
Document(s) archivé(s) le : Thursday, February 1, 2018 - 1:55:07 PM

File

447996_1_En_5_Chapter.pdf
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

François Rauscher, Nada Matta, Hassan Atifi. Context Aware Knowledge Zoning: Traceability and Business Emails. 3rd IFIP International Workshop on Artificial Intelligence for Knowledge Management (AI4KM), Jul 2015, Buenos Aires, Argentina. pp.66-79, ⟨10.1007/978-3-319-55970-4_5⟩. ⟨hal-01626990⟩

Share

Metrics

Record views

195

Files downloads

515