Balancing Stakeholder Interests: Socio-Technical Perspectives on Smart Working Practice

Abstract : The advantages put forward for so-called Smart working may sound very appealing. However, it is unlikely that all stakeholder groups involved will benefit to the same extent, if at all. Many initiatives that seem to be aimed at development of Smart work systems can be seen to be flawed, since they are suggested to support empowerment but are expressed in terms of pre-defined ‘best practice’. This inherent paradox leads to consideration of ways in which innovation could occur that would lead to genuinely Smart systems, harnessing Smart technologies and empowering engaged actors to co-create meaningful practice in pursuit of professional excellence. An open, socio-technical systems approach is suggested to be the way forward.
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Peter Bednar, Christine Welch. Balancing Stakeholder Interests: Socio-Technical Perspectives on Smart Working Practice. International Working Conference on Transfer and Diffusion of IT (TDIT), Jun 2018, Portsmouth, United Kingdom. pp.261-276, ⟨10.1007/978-3-030-04315-5_18⟩. ⟨hal-02068931⟩

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