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Smart Service Engineering: Promising Approaches for a Digitalized Economy

Abstract : In our digitalized economy, many traditional service engineering models lack flexibility, efficiency and adaptability. As today’s market differs significantly from the market of the late 20th century, service engineering models must meet different requirements today than they had to meet in the past. The present paper starts off by providing an overview of the requirements that modern service engineering models need to fulfill in order to succeed in today’s economic environment. Afterwards, three promising models that meet several of these requirements will be introduced.
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Submitted on : Thursday, December 19, 2019 - 1:18:09 PM
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Roman Senderek, Jan Kuntz, Volker Stich, Jana Frank. Smart Service Engineering: Promising Approaches for a Digitalized Economy. IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2019, Austin, TX, United States. pp.674-681, ⟨10.1007/978-3-030-30000-5_82⟩. ⟨hal-02419271⟩

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