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Table of Contents
Electronic Government
Marijn Janssen, Karin Axelsson, Olivier Glassey, Bram Klievink, Robert Krimmer, Ida Lindgren, Peter Parycek, Hans J. Scholl, Dmitrii Trutnev
Front Matter

Smart Governance, Government and Cities


Designing Information Marketplaces for Disaster Management
Ralf Klischewski, Yomn Elmistikawy
3-12
A Unified Definition of a Smart City
Arkalgud Ramaprasad, Aurora Sánchez-Ortiz, Thant Syn
13-24
Towards a Capabilities Approach to Smart City Management
Anushri Gupta, Panos Panagiotopoulos, Frances Bowen
25-35
Towards “Smart Governance” Through a Multidisciplinary Approach to E-government Integration, Interoperability and Information Sharing: A Case of the LMIP Project in South Africa
More Manda
36-44

Service Delivery


New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery
Willem Pieterson, Wolfgang Ebbers, Christian Madsen
47-59
External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden
Jesper Holgersson, Karin Axelsson, Ulf Melin
60-70
Georgia on My Mind: A Study of the Role of Governance and Cooperation in Online Service Delivery in the Caucasus
Morten Meyerhoff Nielsen, Nato Goderdzishvili
71-91
Time to Refuel the Conceptual Discussion on Public e-Services – Revisiting How e-Services Are Manifested in Practice
Ida Lindgren, Ulf Melin
92-101

Organizational Aspects


e-Government and the Shadow Economy: Evidence from Across the Globe
Linda Veiga, Ibrahim Rohman
105-116
Networks of Universities as a Tool for GCIO Education
Luís Barbosa, Luís Santos
117-127
From a Literature Review to a Conceptual Framework for Health Sector Websites’ Assessment
Demetrios Sarantis, Delfina Soares
128-141
Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort
Kirsti Askedal, Leif Flak, Hans Solli-Sæther, Detmar Straub
142-153
Towards a Repository of e-Government Capabilities
Soumaya Ben Dhaou
154-165
A Social Cyber Contract Theory Model for Understanding National Cyber Strategies
Raymond Bierens, Bram Klievink, Jan Berg
166-176
The E-governance Development in Educational Sector of Republic of Moldova
Lucia Casap, John Pettersson
177-186
A Review of the Norwegian Plain Language Policy
Marius Johannessen, Lasse Berntzen, Ansgar Ødegård
187-198
ICT and Financial Inclusion in the Brazilian Amazon
Luiz Joia, Ricardo Santos
199-211

Infrastructures


Blockchain Technology as s Support Infrastructure in e-Government
Svein Ølnes, Arild Jansen
215-227
Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow
Sélinde Engelenburg, Marijn Janssen, Bram Klievink, Yao-Hua Tan
228-239
Coordinated Border Management Through Digital Trade Infrastructures and Trans-National Government Cooperation: The FloraHolland Case
Boriana Rukanova, Roel Huiden, Yao-Hua Tan
240-252

Big and Open Linked Data


An Evaluation Framework for Linked Open Statistical Data in Government
Ricardo Matheus, Marijn Janssen
255-263
A Framework for Data-Driven Public Service Co-production
Maarja Toots, Keegan Mcbride, Tarmo Kalvet, Robert Krimmer, Efthimios Tambouris, Eleni Panopoulou, Evangelos Kalampokis, Konstantinos Tarabanis
264-275
Big Data in the Public Sector. Linking Cities to Sensors
Marianne Fraefel, Stephan Haller, Adrian Gschwend
276-286
Tracking the Evolution of OGD Portals: A Maturity Model
Charalampos Alexopoulos, Vasiliki Diamantopoulou, Yannis Charalabidis
287-300

Open Government


Exploring on the Role of Open Government Data in Emergency Management
Yumei Chen, Theresa Pardo, Shanshan Chen
303-313
Proactive Transparency and Open Data: A Tentative Analysis
Olivier Glassey
314-323
Trusting and Adopting E-Government Services in Developing Countries? Privacy Concerns and Practices in Rwanda
Ella Kolkowska, Åke Grönlund, Chantal Mutimukwe
324-335
All Citizens are the Same, Aren’t They? – Developing an E-government User Typology
Bettina Distel, Jörg Becker
336-347

Evaluation


Value-Based Decision Making: Decision Theory Meets e-Government
Leif Sundberg, Katarina Gidlund
351-358
Information Artifact Evaluation with TEDSrate
Hans Scholl, William Menten-Weil, Tim Carlson
359-377
Understanding Public Value Creation in the Delivery of Electronic Services
Luis Luna-Reyes, Rodrigo Sandoval-Almazan, Gabriel Puron-Cid, Sergio Picazo-Vela, Dolores Luna, J. Gil-Garcia
378-385
Electronic “Pockets of Effectiveness”: E-governance and Institutional Change in St. Petersburg, Russia
Yury Kabanov, Andrei Chugunov
386-398
Outcome Evaluation of StartBiz
Kristina Zumbusch, Philippe Zimmermann, Emamdeen Fohim
399-410
Correlation Between ICT Investment and Technological Maturity in Public Agencies
Mauricio Solar, Sergio Murua, Pedro Godoy, Patricio Yañez
411-420

 

 


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