Skip to Main content Skip to Navigation
Conference papers

External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden

Abstract : For the last decade e-government research has underlined the importance of an external user perspective in public e-service development and there have been numerous attempts to provide guidance and directions for government agencies in this matter. Individual research studies show little progress in this matter, but a more generalisable picture of the current state of external user inclusion is missing. The aim of this paper is to provide a better and more generalisable understanding of Swedish government agencies’ current practice of external user inclusion in public e-service development. In order to do so, we have interviewed Swedish government agencies regarding their perceptions on external user inclusion. Our findings show mixed results regarding attitudes towards and current practice of external user inclusion. It is clear that organisational size and previous experience of public e-service development matter. At the same time challenges such as a general lack of resurces and a lack of time are seen as general barriers, regardless of agency level and size.
Complete list of metadatas

Cited literature [30 references]  Display  Hide  Download

https://hal.inria.fr/hal-01702971
Contributor : Hal Ifip <>
Submitted on : Wednesday, February 7, 2018 - 1:12:45 PM
Last modification on : Thursday, February 8, 2018 - 1:21:17 AM
Long-term archiving on: : Saturday, May 5, 2018 - 12:50:03 PM

File

453552_1_En_6_Chapter.pdf
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Jesper Holgersson, Karin Axelsson, Ulf Melin. External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden. 16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.60-70, ⟨10.1007/978-3-319-64677-0_6⟩. ⟨hal-01702971⟩

Share

Metrics

Record views

323

Files downloads

69