Coping with Accessibility Challenges for Security - A User Study with Blind Smartphone Users

Abstract : Widespread adoption of touchscreen phones among blind users seems inevitable. Blind users face significant challenges in terms of accessibility and inclusion in the smartphone environment, despite prevalence of screen-readers and assistive software. This can lead to a variety of security and privacy risks while using smartphones. This paper presents qualitative research findings of a user study about security and usability aspects of smartphone usage by 51 blind smartphone users of age 18 to 40 years in a metropolitan city of India. We discuss the challenges users face, their coping strategies, and key insights that could inform design for security and usability.
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Sylvan Lobo, Ulemba Hirom, V. Shyama, Mridul Basumatori, Pankaj Doke. Coping with Accessibility Challenges for Security - A User Study with Blind Smartphone Users. 16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.3-22, ⟨10.1007/978-3-319-68059-0_1⟩. ⟨hal-01679788⟩

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