Adoption of UX Evaluation in Practice: An Action Research Study in a Software Organization

Abstract : This paper describes an action research study focusing on adoption of UX and UX evaluation methods in a software organisation. The aim of adopting UX was to exceed a traditional approach to design of banking applications. The action research study involved collaboration over several months between the researchers and a group of developers with no prior knowledge of UX. The study demonstrates how UX methods can be introduced in an IT organisation and how UX decisions can be prioritised in the software industry. Focusing on understanding, supporting and improving the practice of the development team, we employed several adoption activities of UX evaluation methods by presenting these in a visual form (video records) and a practical form (workshops). Our results show that specific UX materials have been adopted in the development process of the IT department. Based on the study, we present our experience with adopting UX in an IT organisation with focus on the collaboration process, working with the UX definition, and the obstacles that occurred during the collaboration.
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Kristine Bang, Martin Kanstrup, Adam Kjems, Jan Stage. Adoption of UX Evaluation in Practice: An Action Research Study in a Software Organization. 16th IFIP Conference on Human-Computer Interaction (INTERACT), Sep 2017, Bombay, India. pp.169-188, ⟨10.1007/978-3-319-68059-0_11⟩. ⟨hal-01679798⟩

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