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Table of Contents
Digital Transformation for a Sustainable Society in the 21st Century
Ilias O. Pappas, Patrick Mikalef, Yogesh Dwivedi, Letizia Jaccheri, John Krogstie, Matti Mäntymäki
Front Matter

E-Business


Review of Theoretical Models and Limitations of Social Commerce Adoption Literature
Prianka Sarker, Hatice Kizgin, Nripendra Rana, Yogesh Dwivedi
3-12
Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook
Patrick Cornelissen, Robin Effing, Ton Spil
13-24
Exploring the Effects of Value Added Services on Perceived Value of Mobile Payment in the UK
Hassan Alhallaq, Muhammad Younas, Samia Kamal, Bob Champion
25-36
Users’ Behavioral Strategies Toward Mobile App Problems: Fight or Flight
Yavuz Inal, Tuna Hacaloglu
37-49
Examining the Influence of Mobile Store Features on User E-Satisfaction: Extending UTAUT2 with Personalization, Responsiveness, and Perceived Security and Privacy
Ali Alalwan, Abdullah Baabdullah, Nripendra Rana, Yogesh Dwivedi, Hatice Kizgin
50-61
Towards Assessing Online Customer Reviews from the Product Designer’s Viewpoint
Mate Kovacs, Victor Kryssanov
62-74
Comparing Human Computation, Machine, and Hybrid Methods for Detecting Hotel Review Spam
Christopher Harris
75-86
Why Consumers Do not Provide Online Reviews?
Daniele Doneddu, Irina Novoshilova
87-98

Big Data Analytics


Big Data Readiness Index – Africa in the Age of Analytics
Anke Joubert, Matthias Murawski, Markus Bick
101-112
Investigating Factors that Influence the Adoption of BI Systems by End Users in the Mining Industry in Southern Africa
Sunet Eybers, Marie Hattingh, Liako Kuoe
113-124
Big Data Value Chain: Making Sense of the Challenges
Milla Wirén, Matti Mäntymäki, A. Najmul Islam
125-137
A Spatio-Temporal Data Imputation Model for Supporting Analytics at the Edge
Christos Anagnostopoulos, Stathes Hadjiefthymiades, Kostas Kolomvatsos, Panagiota Papadopoulou
138-150
The Role of Big Data in Addressing Societal Challenges: A Systematic Mapping Study
Farzana Quayyum, Ilias Pappas, Letizia Jaccheri
151-163
Organizational Culture Challenges of Adopting Big Data: A Systematic Literature Review
Trygve Lunde, Atilla Sjusdal, Ilias Pappas
164-176
Exploring the Relationship Between Data Science and Circular Economy: An Enhanced CRISP-DM Process Model
Eivind Kristoffersen, Oluseun Aremu, Fenna Blomsma, Patrick Mikalef, Jingyue Li
177-189
The Praxis of HR Analytics
Niels Netten, Sunil Choenni, Mortaza Bargh
190-202

Open Science and Open Data


Decision Tree Analysis for Estimating the Costs and Benefits of Disclosing Data
Ahmad Luthfi, Marijn Janssen, Joep Crompvoets
205-217
Predicting Parking Demand with Open Data
Thomas Schuster, Raphael Volz
218-229
Towards an Ontology for Public Procurement Based on the Open Contracting Data Standard
Ahmet Soylu, Brian Elvesæter, Philip Turk, Dumitru Roman, Oscar Corcho, Elena Simperl, George Konstantinidis, Till Lech
230-237
Designing Laboratory Forensics
Armel Lefebvre, Marco Spruit
238-251

Artificial Intelligence and Internet of Things


The State of Artificial Intelligence Research in the Context of National Security: Bibliometric Analysis and Research Agenda
Samuel Wamba, Ransome Bawack, Kevin Carillo
255-266
Artificial Intelligence in the Public Sector: A Study of Challenges and Opportunities for Norwegian Municipalities
Patrick Mikalef, Siw Fjørtoft, Hans Torvatn
267-277
Internet of Things Business Models: The RAWFIE Case
Panagiota Papadopoulou, Kostas Kolomvatsos, Stathes Hadjiefthymiades
278-290

Smart Cities and Smart Homes


The Internet of Things as Smart City Enabler: The Cases of Palo Alto, Nice and Stockholm
Wouter Evertzen, Robin Effing, Efthymios Constantinides
293-304
Smart Home Technology Acceptance: An Empirical Investigation
Davit Marikyan, Savvas Papagiannidis, Eleftherios Alamanos
305-315
Designing at the Intersection of Gamification and Persuasive Technology to Incentivize Energy-Saving
Böckle Martin, Yeboah-Antwi Kwaku
316-328
D2C-SM: Designing a Distributed-to-Centralized Software Management Architecture for Smart Cities
Amir Sinaeepourfard, Sobah Petersen, Dirk Ahlers
329-341

Social Media and Analytics


Use of Social Media by b2b Companies: Systematic Literature Review and Suggestions for Future Research
Yogesh Dwivedi, Elvira Ismagilova, Nripendra Rana, Vishanth Weerakkody
345-355
Social Media Reporting and Firm Value
Abdalmuttaleb Al-Sartawi, Allam Hamdan
356-366
Social Media Information Literacy – What Does It Mean and How Can We Measure It?
Matthias Murawski, Julian Bühler, Martin Böckle, Jan Pawlowski, Markus Bick
367-379
The Role of Tweet-Related Emotion on the Exhaustion – Recovery from Work Relationship
Konstantina Foti, Despoina Xanthopoulou, Savvas Papagiannidis, Konstantinos Kafetsios
380-391
Winning of Hearts and Minds: Integrating Sentiment Analytics into the Analysis of Contradictions
Jennifer Ferreira, Denis Dennehy, Jaganath Babu, Kieran Conboy
392-403
Analyzing Customer Engagement Using Twitter Analytics: A Case of Uber Car-Hailing Services
Saroj Bijarnia, Richa Khetan, P. Ilavarasan, Arpan Kar
404-414
Aggressive Social Media Post Detection System Containing Symbolic Images
Kirti Kumari, Jyoti Singh, Yogesh Dwivedi, Nripendra Rana
415-424
Digital Payment Adoption in India: Insights from Twitter Analytics
Prabhsimran Singh, Yogesh Dwivedi, Karanjeet Kahlon, Nripendra Rana, Pushp Patil, Ravinder Sawhney
425-436

Digital Governance


Adoption of Transactional Service in Electronic Government – A Case of Pak-Identity Service
Muhammad Khurshid, Nor Zakaria, Ammar Rashid, Yunis Ahmed, Muhammad Shafique
439-450
Governments’ Perspective on Engaging Citizens in the Co-creation of E-Government Services: A Meta-synthesis of Qualitative Case Studies
Anupriya Khan, Satish Krishnan, A. Islam
451-463
Blockchain Technology for Enabling Transparent and Traceable Government Collaboration in Public Project Processes of Developing Economies
Ebizimoh Abodei, Alex Norta, Irene Azogu, Chibuzor Udokwu, Dirk Draheim
464-475
Aspects of Personal Data Protection from State and Citizen Perspectives – Case of Georgia
Mariam Tsulukidze, Kartin Nyman-Metcalf, Valentyna Tsap, Ingrid Pappel, Dirk Draheim
476-488
Prioritizing Digital Identity Goals – The Case Study of Aadhaar in India
Umar Mir, Arpan Kar, M. Gupta, R. Sharma
489-501

Digital Divide and Social Inclusion


Digital Inequalities: A Review of Contributing Factors and Measures for Crossing the Divide
Eli Hustad, June Hansen, Andreas Skaiaa, Polyxeni Vassilakopoulou
505-519
A Review of the State-of-the-Art of Assistive Technology for People with ASD in the Workplace and in Everyday Life
Lina Wali, Filippo Sanfilippo
520-532
Understanding the Value of Using Smartphones for Older Adults in China: A Value-Focused Thinking Approach
Shang Gao, Ying Li, Hong Guo
533-544
Adoption and Use of Tablet Devices by Older Adults: A Quantitative Study
Uchenna Ojiako, Jyoti Choudrie, Ukamaka Nwanekezie, Chike-Obuekwe Chikelue
545-558
Reciprocity and Social Exchange in the Sharing Economy
Dinara Davlembayeva, Savvas Papagiannidis, Eleftherios Alamanos
559-569

Learning and Education


Technology-Enhanced Organizational Learning: A Systematic Literature Review
Michail Giannakos, Patrick Mikalef, Ilias Pappas
573-584
E-Assessment in Programming Courses: Towards a Digital Ecosystem Supporting Diverse Needs?
Aparna Chirumamilla, Guttorm Sindre
585-596
Reflection on How to Write the Learning Outcomes for an Online Programming Course for Teachers
Hege Olstad, Majid Rouhani
597-608
Autonomous and Collaborative e-Learning in English for Specific Purposes
Ivana Simonova
609-620
User Experience Evaluation in eModeration: The Case of Higher Education Institutions in Developing Countries
Corné Staden, Jan Kroeze, Judy Biljon
621-633
Computational Linguistics and Its Implementation in e-Learning Platforms
Marcel Pikhart
634-640
ICT-Based Challenges of Repurposing a Single-Campus Course to Multi-campus Settings: A Pragmatic Case Study
Abdullah Bahmani, Rune Hjelsvold, Birgit Krogstie
641-653
From Theory to Practice: Teaching Assistants’ Role in Multi-campus Education
Abdullah Bahmani, Rune Hjelsvold
654-664

Security in Digital Environments


Demographic Factors in Cyber Security: An Empirical Study
Shweta Mittal, P. Ilavarasan
667-676
Identifying Security Risks of Digital Transformation - An Engineering Perspective
Anh Nguyen Duc, Aparna Chirumamilla
677-688

Modelling and Managing the Digital Enterprise


Creating Business Value from Cloud-Based ERP Systems in Small and Medium-Sized Enterprises
Eli Hustad, Dag Olsen, Emeli Jørgensen, Vegard Sørheller
691-703
Critical Success Factors for Dynamic Enterprise Risk Management in Responsive Organisations: A Factor Analysis Approach
Brenda Didi-Quvane, Hanlie Smuts, Machdel Matthee
704-717
Structural Requirements for Digital Transformation – Insights from German Enterprises
Matthias Murawski, Tristan Thordsen, Malte Martensen, Christina Rademacher, Markus Bick
718-729
Chief Digital Officers as Protagonists in Digital Transformation
Jostein Engesmo, Niki Panteli
730-737
A Role-Based Maturity Model for Digital Relevance
Katja Bley, Hendrik Schön
738-744

Digital Innovation and Business Transformation


Prioritizing Knowledge Transfer Conditions for Innovation Ecosystems: A Mixed-Method Approach
Emily Bacon, Michael Williams, Gareth Davies
747-758
Design Thinking for Pre-empting Digital Disruption
Aurona Gerber, Machdel Matthee
759-770
A Taxonomy for Personal Processes: Results from a Semi-structured Interview
Sercan Oruç, P. Erhan Eren, Altan Koçyiğit, Sencer Yeralan
771-782

Online Communities


Learning to Lead Online Collaborations: Insights from Student-Based Global Virtual Teams Between UK and Norway
Niki Panteli, Tor Hjeltnes, Knut Strand
785-796
Fighting Crime: Harnessing the Power of Virtual Social Communities
Marie Hattingh, Sunet Eybers
797-808

 


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