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Electronic Government
Gabriela Viale Pereira, Marijn Janssen, Habin Lee, Ida Lindgren, Manuel Pedro Rodríguez Bolívar, Hans Jochen Scholl, Anneke Zuiderwijk
Front Matter

E-Government Foundations


Between Overexploitation and Underexploitation of Digital Opportunities – A Case Study with Focus on Affordances and Constraints
Göran Goldkuhl
3-14
Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies
Sara Hofmann, Christian Madsen, Bettina Distel
15-28
A Pathology of Public Sector IT Governance: How IT Governance Configuration Counteracts Ambidexterity
Johan Magnusson, Jwan Khisro, Ulf Melin
29-41
Barriers and Drivers of Digital Transformation in Public Organizations: Results from a Survey in the Netherlands
Luca Tangi, Marijn Janssen, Michele Benedetti, Giuliano Noci
42-56

E-Government Services and Open Government


Smart Policing: A Critical Review of the Literature
Muhammad Afzal, Panos Panagiotopoulos
59-70
Utilizing an Investment Instrument for Digital Transformation: A Case Study of a Large Swedish Municipality
Jwan Khisro
71-81
Service Quality Through Government Proactivity: The Concept of Non-interaction
Peter Kuhn, Dian Balta
82-95
Automatization of Cross-Border Customs Declaration: Potential and Challenges
Markko Liutkevičius, Karl Pappel, Sidra Butt, Ingrid Pappel
96-109
AI-Enabled Innovation in the Public Sector: A Framework for Digital Governance and Resilience
Gianluca Misuraca, Gianluigi Viscusi
110-120
Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government
Mille Nielsen, Christian Østergaard Madsen, Mircea Lungu
121-137
Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery
Willem Pieterson, Cindy Weng
138-150
Digital Inclusion Competences for Senior Citizens: The Survival Basics
Jeremy Rose, Jesper Holgersson, Eva Söderström
151-163
Walking a Mile in Their Shoes—A Citizen Journey to Explore Public Service Delivery from the Citizen Perspective
Hendrik Scholta, Sebastian Halsbenning, Bettina Distel, Jörg Becker
164-178
The Role of Domain-Skills in Bureaucratic Service Encounters
Søren Skaarup
179-196
Aligning Stakeholder Interests, Governance Requirements and Blockchain Design in Business and Government Information Sharing
Sélinde Engelenburg, Boriana Rukanova, Wout Hofman, Jolien Ubacht, Yao-Hua Tan, Marijn Janssen
197-209
Approaches to Good Data Governance in Support of Public Sector Transformation Through Once-Only
Maria Wimmer, Alessia Neuroni, Jan Frecè
210-222
Governance Challenges of Inter-organizational Digital Public Services Provisioning: A Case Study on Digital Invoicing Services in Belgium
Stijn Wouters, Marijn Janssen, Joep Crompvoets
223-235

Open Data: Social and Technical Aspects


A Methodology for Retrieving Datasets from Open Government Data Portals Using Information Retrieval and Question and Answering Techniques
Raissa Barcellos, Flavia Bernardini, Jose Viterbo
239-249
Open Government Data from the Perspective of Information Needs - A Tentative Conceptual Model
Jonathan Crusoe, Elisabeth Gebka, Karin Ahlin
250-261
Towards a Framework for Open Data Publishers: A Comparison Study Between Sweden and Belgium
Jonathan Crusoe, Anthony Simonofski, Antoine Clarinval
262-274
Open Government Data Systems: Learning from a Public Utility Perspective
Jonathan Crusoe, Anneke Zuiderwijk, Ulf Melin
275-289
Collaboration in Open Government Data Ecosystems: Open Cross-sector Sharing and Co-development of Data and Software
Johan Linåker, Per Runeson
290-303
Towards Generic Business Models of Intermediaries in Data Collaboratives: From Gatekeeping to Data Control
Iryna Susha, Maartje Flipsen, Wirawan Agahari, Mark Reuver
304-315

AI, Data Analytics, and Automated Decision Making


Generating Value from Government Data Using AI: An Exploratory Study
Yingying Gao, Marijn Janssen
319-331
Identifying Risks in Datasets for Automated Decision–Making
Mariachiara Mecati, Flavio Cannavò, Antonio Vetrò, Marco Torchiano
332-344
Using Government Data and Machine Learning for Predicting Firms’ Vulnerability to Economic Crisis
Euripidis Loukis, Niki Kyriakou, Manolis Maragoudakis
345-358

Smart Cities


Towards Data-Driven Policymaking for the Urban Heat Transition in The Netherlands: Barriers to the Collection and Use of Data
Devin Diran, Anne Veenstra
361-373
Identifying Strategic Planning Patterns of Smart Initiatives. An Empirical Research in Spanish Smart Cities
Manuel Rodríguez Bolívar, Cristina Alcaide Muñoz, Laura Alcaide Muñoz
374-386
Demographical Attributes Explaining Different Stages of OG Development in Spanish Local Governments
Manuel Rodríguez Bolívar, Cinthia Villamayor Arellano, Laura Alcaide Muñoz
387-399
Identification of Competencies and Teaching Models for the Governance of Smart Sustainable Cities in the South American Context
Aurora Sanchez-Ortiz, Mauricio Solar, Elsa Estevez, Gabriela Viale-Pereira
400-411

 


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