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E-government trends in the Web 2.0 era and the open innovation perspective : an exploratory field study

Abstract : Integrating Web 2.0 technologies in e-government opens up new opportunities for improving the quality of online public services and developing new ones, and can potentially contribute in achieving e-government strategic objectives. This paper presents and analyzes the result of an exploratory field study conducted recently with a group of e-government experts in France. Our objective is to identify e-government development trends, and to assess the transformation potential associated with Web 2.0 and Open Innovation (OI). We have adopted an enriched Delphi method, and used a GSS (Group Support System) to facilitate brainstorming and idea generation. Preliminary results are analyzed from two perspectives: Their contribution to e-government 2.0 and to open government, and their differences and complementarities with a recent governmental report on the future of public e-services in France. This work is a first step in a comprehensive research whose purpose is the study of public organizations’ transformation and the emergence of the government 2.0 concept. It is a contribution to a better understanding of e-government future.
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Saïd Assar, Imed Boughzala, Thierry Isckia. E-government trends in the Web 2.0 era and the open innovation perspective : an exploratory field study. IFIP EGOV 2011 : 10th International Conference on Electronic Government, Aug 2011, Delft, Netherlands. pp.210-222, ⟨10.1007/978-3-642-22878-0_18⟩. ⟨hal-01589072⟩

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