Talking about Public Service Processes

Abstract : Many discussions enforce the need to encourage Society’s involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained from conversations to identify service improvements.
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Bruna Diirr, Renata Araujo, Claudia Cappelli. Talking about Public Service Processes. 3rd Electronic Participation (ePart), Aug 2011, Delft, Netherlands. pp.252-261, ⟨10.1007/978-3-642-23333-3_22⟩. ⟨hal-01589373⟩

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