Towards Supporting the Existing Workplace Practices of a Community of Brazilian Healthcare Professionals

Abstract : With the increasing affordability of computers, displays and telecommunications, the scenario of introducing digital Information and Communication Technologies (ICT) into communities with little or no previous exposure to computing has become common place. Understanding how ICT affects the functioning of such communities is important for determining design and introduction strategies that can minimize the disruption of well established practices in said scenarios. We designed and introduced a ticketing system within a community of Brazilian healthcare professionals that have little or no previous exposure to computing. Visualizing individual people led to tasks directed towards particular individuals. Visualizing people interactions promoted open-ended and communal tasks. We observed that professionals circumvented the original design of the system to introduce unimplemented functionalities and support their well-established social-based information management practices.
Document type :
Conference papers
Complete list of metadatas

Cited literature [13 references]  Display  Hide  Download

https://hal.inria.fr/hal-01510528
Contributor : Hal Ifip <>
Submitted on : Wednesday, April 19, 2017 - 3:35:00 PM
Last modification on : Wednesday, April 19, 2017 - 3:42:29 PM

File

978-3-642-40498-6_62_Chapter.p...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Sidney Fels, Junia Anacleto, Roberto Calderon. Towards Supporting the Existing Workplace Practices of a Community of Brazilian Healthcare Professionals. 14th International Conference on Human-Computer Interaction (INTERACT), Sep 2013, Cape Town, South Africa. pp.689-696, ⟨10.1007/978-3-642-40498-6_62⟩. ⟨hal-01510528⟩

Share

Metrics

Record views

81

Files downloads

51