Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport

Abstract : This paper presents a study to analyze fundamental requirements for dispatching systems in public transport, integrating the new technical possibilities of automated customer feedback. Dispatchers in German transport companies are surveyed on their acceptance and expectations, regarding the integration of automated customer feedback in their dispatching decisions. The results serve as a basis for the user-oriented development of dispatching and mobile information systems in public transport with bi-directional communication.
Document type :
Conference papers
Complete list of metadatas

Cited literature [2 references]  Display  Hide  Download

https://hal.inria.fr/hal-01610819
Contributor : Hal Ifip <>
Submitted on : Thursday, October 5, 2017 - 9:58:31 AM
Last modification on : Thursday, October 5, 2017 - 10:04:26 AM

File

346948_1_En_56_Chapter.pdf
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Cindy Mayas, Stephan Hörold, Anselmo Stelzer, Frank Englert, Heidi Krömker. Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport. 15th Human-Computer Interaction (INTERACT), Sep 2015, Bamberg, Germany. pp.537-541, ⟨10.1007/978-3-319-22723-8_56⟩. ⟨hal-01610819⟩

Share

Metrics

Record views

84

Files downloads

118