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Table of Contents Social Media: The Good, the Bad, and the Ugly Yogesh K. Dwivedi, Matti Mäntymäki, M.N. Ravishankar, Marijn Janssen, Marc Clement, Emma L. Slade, Nripendra P. Rana, Salah Al-Sharhan, Antonis C. Simintiras Front Matter Social Media Strategy and Digital Business Social Media Strategies for Companies: A Comprehensive Framework Bibian Ogbuji, Anastasia Papazafeiropoulou 3-14 Enable, Engage and Evaluate: Introducing the 3E Social Media Strategy Canvas Based on the European Airline Industry Ton Spil, Robin Effing, Menno Both 15-30 Strategy Reformation? Materialization of Social Media in Telecom Industry Shirumisha Kwayu, Banita Lal, Mumin Abubakre 31-41 Social Media or Social Business Networks? Issam Moghrabi, Abdullah Al-Mohammed 42-52 The Social Media Cone: Towards Achieving the Manufacturing Competitiveness Goals Manoj Singh, Harish Kumar, M. Gupta, J. Madaan 53-58 The Power of Instagram in Building Small Businesses Wassan Alkhowaiter 59-64 Daedalus: An ICT Tool for Employment within the Mediterranean Basin Region P. Salichos, D. Polemi, C. Douligeris, H. Qusa, Y. Elhallaq, G. Koukoulas 65-75 Digital Marketing and Customer Relationship Management A Systematic Review of Extant Literature in Social Media in the Marketing Perspective Ali Alalwan, Nripendra Rana, Raed Algharabat, Ali Tarhini 79-89 Conversations in Search of Audiences: Prospects and Challenges of Marketing UK’s Postgraduate Higher Education Using Social Media Baomin Qi, Amit Mitra 90-104 The Impact of Social Media on Cause-Related Marketing Campaigns Julian Bühler, Natalia Cwierz, Markus Bick 105-119 Corporate Social Responsibility Campaigns in the Digital Age: The Case of Vodafone “Red Light Application/Between Us” Muge Elden, Sinem Cakir, Ugur Bakir 120-127 The Impact of Brand Actions on Facebook on the Consumer Mind-Set Anatoli Colicev, Peter O’connor 128-133 Developing a Conceptual Model for the Relationship Between Social Media Behavior, Negative Consumer Emotions and Brand Disloyalty Harri Jalonen, Jari Jussila 134-145 Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart Swaleha Peeroo, Martin Samy, Brian Jones 146-156 Customer Service Experience Through Technology-Enabled Social CRM – An Exploratory Analysis in the Automotive Industry Aaron Baur, Johannes Henne, Markus Bick 157-172 Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies Ashish Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan 173-182 Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory Boyang Zhang, Denis Kotkov, Jari Veijalainen, Alexander Semenov 183-192 Adoption and Diffusion Social Media Use Among Teenagers in Brunei Darussalam Annie Abdullah, Calvin Chan 195-205 An Empirical Study of Facebook Adoption Among Young Adults in a Northeastern State of India: Validation of Extended Technology Acceptance Model (TAM) Mohammad Alryalat, Nripendra Rana, Hiren Sarma, Jafar Alzubi 206-218 Impact of Perceived Connectivity on Intention to Use Social Media: Modelling the Moderation Effects of Perceived Risk and Security Samuel Fosso Wamba, Shahriar Akter 219-227 An Empirical Examination of Factors Affecting Continuance Intention Towards Social Networking Sites Salma Abed 228-239 A Conceptual Review of Social Media Adoption in SMEs Hanaa Namankani, Claire Moxham, Matthew Tickle 240-250 Social Media Usage of GSM Operators in Turkey: A Content Analysis of Twitter Use Aysen Eginli, Ozen Ozdem, Isil Aktuglu 251-260 Developing a Theoretical Model to Examine Consumer Acceptance Behavior of Mobile Shopping Hannah Marriott, Michael Williams 261-266 Consumer Adoption of Mobile Government in the Kingdom of Saudi Arabia: The Role of Usefulness, Ease of Use, Perceived Risk and Innovativeness Abdullah Baabdullah, Omar Nasseef, Ali Alalwan 267-279 Understanding the Adoption of Smart Wearable Devices to Assist Healthcare in China Shang Gao, Xuemei Zhang, Shunqin Peng 280-291 Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks G. Sahu, Monika Singh 292-304 Exploring XBRL-Based Reporting System: A Conceptual Framework for System Adoption and Implementation Dhata Praditya, Reni Sulastri, Nitesh Bharosa, Marijn Janssen 305-316 Information Sharing on Social Media Exploring Theoretical Concepts for Explaining Sharing in the Social Media Environment Cherniece Plume, Emma Slade 319-324 The Value Creation of Social Media Information Tajinder Bahia, Antonis Simintiras 325-331 The Intersection of Source, Message, and Recipient Characteristics on Information-Exchange Activity via Twitter Mohammad Alajmi, Huda Farhan 332-353 Persuasiveness of eWOM Communications: Literature Review and Suggestions for Future Research Elvira Ismagilova, Emma Slade, Michael Williams 354-359 Impact of Anonymity and Identity Deception on Social Media eWOM Payal Kapoor, Srinivas Gunta 360-370 Consumer Intentions on Social Media: A fsQCA Analysis of Motivations Patrick Mikalef, Ilias Pappas, Michail Giannakos 371-386 Impression, Trust, and Risk Management The Role of Non-social Benefits Related to Convenience: Towards an Enhanced Model of User’s Self-disclosure in Social Networks Tristan Thordsen, Matthias Murawski, Markus Bick 389-400 Exploring How Individuals Manage Their Image When Interacting with Professional Contacts Online Aparna Gonibeed, M. Ravishankar 401-410 Norm of Reciprocity – Antecedent of Trustworthiness in Social Media Shweta Aggarwal, Sumita Rai, M. Jaiswal, Henrik Sorensen 411-418 Effect of Social Media on Trust in Virtual Project Teams of Construction Sector in Middle East Sukhwant Kaur, Mohammed Arif, Vishwesh Akre 419-429 Trust Management in Social Internet of Things: A Survey Wafa Abdelghani, Corinne Zayani, Ikram Amous, Florence Sèdes 430-441 Combating Misinformation Online: Identification of Variables and Proof-of-Concept Study Milan Dordevic, Fadi Safieddine, Wassim Masri, Pardis Pourghomi 442-454 Breaking Anonymity of Social Network Accounts by Using Coordinated and Extensible Classifiers Based on Machine Learning Eina Hashimoto, Masatsugu Ichino, Tetsuji Kuboyama, Isao Echizen, Hiroshi Yoshiura 455-470 Controlling and Mitigating Targeted Socio-Economic Attacks Prabhat Kumar, Yashwanth Dasari, Shubhangee Nath, Akash Sinha 471-476 Data Acquisition, Management and Analytics Social Sensor Web: Towards a Conceptual Framework Salman Mian, Matti Mäntymäki, Jukka Riekki, Harri Oinas-Kukkonen 479-492 Towards Process Patterns for Processing Data Having Various Qualities Agung Wahyudi, Marijn Janssen 493-504 Business Intelligence from User Generated Content: Online Opinion Formation in Purchasing Decisions in High-Tech Markets Karan Setiya, Jolien Ubacht, Scott Cunningham, Sertaç Oruç 505-521 Discourse Analysis of Blogs: Analyzing Language to Maximize the Value of Consumption-Oriented Blogs as Data Source Carmela Bosangit, Scott Mccabe, Sally Hibbert 522-532 Insights from Twitter Analytics: Modeling Social Media Personality Dimensions and Impact of Breakthrough Events Akshat Lakhiwal, Arpan Kar 533-544 Analysis of the Value of Public Geotagged Data from Twitter from the Perspective of Providing Situational Awareness Aragats Amirkhanyan, Christoph Meinel 545-556 Social Media Use During Emergency Response – Insights from Emergency Professionals Mahshid Marbouti, Frank Maurer 557-566 Predicting Stock Movements using Social Network Sunil Saumya, Jyoti Singh, Prabhat Kumar 567-572 Coordinating Data-Driven Decision-Making in Public Asset Management Organizations: A Quasi-Experiment for Assessing the Impact of Data Governance on Asset Management Decision Making Paul Brous, Marijn Janssen, Paulien Herder 573-583 e-Government and Civic Engagement Political Social Media in the Global South Joyojeet Pal, Andre Gonawela 587-593 Opportunities and Challenges of Using Web 2.0 Technologies in Government Uthayasankar Sivarajah, Vishanth Weerakkody, Zahir Irani 594-606 Political Factors for the Adoption of Different Governance Models in the Provision of Public Services Under Web 2.0 Technologies Manuel Rodríguez Bolívar 607-618 Mobile Governance in Indian Urban Local Bodies: An Exploratory Study Somnath Mitra, M. Gupta, Jaijit Bhattacharya 619-627 Smart Governance for Smart Cities: A Conceptual Framework from Social Media Practices Harish Kumar, Manoj Singh, M. Gupta 628-634 Expression in the Social Age: Towards an Integrated Model of Technology Acceptance, Personality, Civic Engagement and Social Capital Vishnupriya Raghavan, Marya Wani, Dolphy Abraham 635-645 Predicting People’s Intention Towards Sharing Political Contents in Social Media: The Moderating Effect of Collective Opinion Mohammad Hossain, Caroline Chan, Yogesh Dwivedi 646-657 e-Society and Online Communities Understanding Business Models in the Sharing Economy in China: A Case Study Shang Gao, Xuemei Zhang 661-672 Influences and Benefits of Role Models on Social Media Lyndsey Jenkins, Ruoyun Lin, Debora Jeske 673-684 Using Facebook to Find Missing Persons: A Crowd-Sourcing Perspective M.J. Hattingh, M.C. Matthee 685-694 Social Media and Megachurches Atish Sircar, Jennifer Rowley 695-700 ‘Unofficial’ Presence of Higher Education Institutions in India on Social Media: Good or Bad? Rakhi Tripathi 701-706 Development of an Integrated Connectedness Model to Evaluate the Effectiveness of Teaching and Learning Salah Al-Hamad, Laszlo Kollar, Taimoor Asim, Rakesh Mishra 707-716 Consumers’ Attitudes Towards Social Media Banking Dola Majekodunmi, Lisa Harris 717-727

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