Measurement of Remote Response Delay in Multi-Synchronous Collaborative Editing

Claudia-Lavinia Ignat 1, * Gérald Oster 1 Meagan Newman 1 Valerie Shalin 1 François Charoy 1
* Corresponding author
1 SCORE - Services and Cooperation
Inria Nancy - Grand Est, LORIA - NSS - Department of Networks, Systems and Services
Abstract : In this study we examine the performance consequences of simulated network delay in collaborative document editing. Related studies suggest that while delay in the distribution of an individual's work to the team is a potential influence on performance, the impact is a function of strategy and task. However, a dearth of quantitative research in the domain of document editing makes it difficult to evaluate either concern for delay or the efficacy of compensatory strategies. The present study measures performance on an artificial document editing task with a time constant and metrics for process and outcome suitable for experimental study. Results suggest that strategy in the distribution of work influences task outcome at least as much as delay in the distribution of work in progress. However, a paradoxical interaction between delay and strategy emerged, in which the more generally effective, but highly coupled strategy was also more sensitive to delay.
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Claudia-Lavinia Ignat, Gérald Oster, Meagan Newman, Valerie Shalin, François Charoy. Measurement of Remote Response Delay in Multi-Synchronous Collaborative Editing. [Research Report] RR-8419, INRIA. 2013, pp.20. ⟨hal-00917317⟩

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