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Engineering effective cooperation and communication: a bottom-up approach

Julie Dugdale 1 Sandrine Darcy 2 Bernard Pavard 2 
1 MAGMA - Modélisation d’agents autonomes en univers multi-agents
LIG - Laboratoire d'Informatique de Grenoble
2 IRIT-MELODI - MEthodes et ingénierie des Langues, des Ontologies et du DIscours
IRIT - Institut de recherche en informatique de Toulouse
Abstract : Current research in crisis management research tends to overemphasise formal organisational modes and does not adequately support ground level teams. Following a case study, we identify five main problems experienced by rescuers at the start of an emergency intervention. The work shows a clear need to focus research on ground level communication and local coordination activities and to develop flexible communication tools and flexible coordination structures. We argue that robustness, flexibility and self-organisation are key issues in designing emergency communication systems. We give two simple examples of communication tools that can support flexible and robust communications.
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Julie Dugdale, Sandrine Darcy, Bernard Pavard. Engineering effective cooperation and communication: a bottom-up approach. International Journal of Emergency Management, Inderscience, 2006, 3 (1), pp.58-65. ⟨10.1504/IJEM.2006.010281⟩. ⟨hal-00952214⟩



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