Abstract : When a newly completed urban area does not conform to the visions, this brings disappointment for the residents and losses for the service providers in the area. In order to specify process innovations required in urban development, we conceptualise new urban areas as service innovations, and compare urban development to new service development. We conclude that developing urban areas as a process of customer-oriented service development and production is likely to lead to the satisfaction of all stakeholders.
Type de document :
Communication dans un congrès
Bruno Vallespir; Thècle Alix. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. Springer, IFIP Advances in Information and Communication Technology, AICT-338, pp.603-610, 2010, Advances in Production Management Systems. New Challenges, New Approaches. 〈10.1007/978-3-642-16358-6_75〉
https://hal.inria.fr/hal-01055805
Contributeur : Hal Ifip
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Soumis le : mercredi 13 août 2014 - 17:41:27
Dernière modification le : vendredi 1 décembre 2017 - 01:15:25
Document(s) archivé(s) le : mardi 11 avril 2017 - 19:32:51
Erja Väyrynen, Riitta Smeds. Networked Service Innovation Process in the Production of a New Urban Area. Bruno Vallespir; Thècle Alix. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. Springer, IFIP Advances in Information and Communication Technology, AICT-338, pp.603-610, 2010, Advances in Production Management Systems. New Challenges, New Approaches. 〈10.1007/978-3-642-16358-6_75〉. 〈hal-01055805〉
