Abstract : The paper aims at presenting a Performance Measurement System (PMS) developed in an Italian project, performed by the authors within a Nonprofit Service Organization (NSO). Like profit organizations, nonprofit ones must measure their performances, in order to define possible improvements. The paper proposes a PMS, derived from the well known Balanced Scorecard approach, specifically dedicated to NSOs. In particular, a case study has been conducted within an Italian NSO, active in the construction sector, located in the Northern Italy, in the county of Bergamo.
https://hal.inria.fr/hal-01055819 Contributor : Hal IfipConnect in order to contact the contributor Submitted on : Wednesday, August 13, 2014 - 5:22:58 PM Last modification on : Thursday, March 5, 2020 - 4:45:53 PM Long-term archiving on: : Thursday, November 27, 2014 - 12:35:44 AM
Michela Benedetti, Sergio Terzi. Proposal of a Performance Measurement System for Professional Non-profit Service Organizations. International Conference on Advances in Production and Management Systems (APMS), Sep 2009, Paris, France. pp.483-490, ⟨10.1007/978-3-642-16358-6_60⟩. ⟨hal-01055819⟩