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Proposal of a Performance Measurement System for Professional Non-profit Service Organizations
Abstract : The paper aims at presenting a Performance Measurement System (PMS) developed in an Italian project, performed by the authors within a Nonprofit Service Organization (NSO). Like profit organizations, nonprofit ones must measure their performances, in order to define possible improvements. The paper proposes a PMS, derived from the well known Balanced Scorecard approach, specifically dedicated to NSOs. In particular, a case study has been conducted within an Italian NSO, active in the construction sector, located in the Northern Italy, in the county of Bergamo.
Cited literature [19 references]
https://hal.inria.fr/hal-01055819
Contributor : Hal Ifip <>
Submitted on : Wednesday, August 13, 2014 - 5:22:58 PM
Last modification on : Thursday, March 5, 2020 - 4:45:53 PM
Long-term archiving on: : Thursday, November 27, 2014 - 12:35:44 AM
Contributor : Hal Ifip <>
Submitted on : Wednesday, August 13, 2014 - 5:22:58 PM
Last modification on : Thursday, March 5, 2020 - 4:45:53 PM
Long-term archiving on: : Thursday, November 27, 2014 - 12:35:44 AM
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03380473.pdf
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Distributed under a Creative Commons Attribution 4.0 International License