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Conference papers
Towards a Roadmap for User Involvement in E-Government Service Development
Abstract : New technology means new ways of both developing, providing and consuming services. In the strive for government organizations to build and maintain relationships with its citizens, e-presence is highly important. E-services are one way to go, and it has been argued that user participation is an important part of developing said services. In this paper we analyze a selection of user participation approaches from a goal perspective to see how they fit in an e-government service development context., In doing so, we identify four challenges that need to be addressed when including users in the development: 1) Identifying the user target segment, 2) Identifying the individual user within each segment, 3) Getting users to participate, and 4) Lacking adequate skills.
Cited literature [27 references]
https://hal.inria.fr/hal-01056581
Contributor : Hal Ifip <>
Submitted on : Wednesday, August 20, 2014 - 11:14:24 AM
Last modification on : Friday, August 11, 2017 - 5:39:19 PM
Long-term archiving on: : Thursday, November 27, 2014 - 11:32:50 AM
Contributor : Hal Ifip <>
Submitted on : Wednesday, August 20, 2014 - 11:14:24 AM
Last modification on : Friday, August 11, 2017 - 5:39:19 PM
Long-term archiving on: : Thursday, November 27, 2014 - 11:32:50 AM
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EGOV_Final_Submission_V3.pdf
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Distributed under a Creative Commons Attribution 4.0 International License