G. R. Aichholzer and R. , O r g a n i s a t i o n a l c h a l l e n g e s t o t h e development of electronic government, 11th International Workshop on Database and Expert Systems Applications, 2000.

S. Angelopoulos, F. Kitsios, and T. Papadopoulos, Identifying Critical Success Factors in e-Government: A New service development approach, Transforming Government: People, Process and Policy, pp.95-118, 2010.

S. Angelopoulos, F. Kitsios, and E. Babulak, From e to u: Towards an innovative digital era, Heterogeneous Next Generation Networking: Innovations and Platform, pp.427-444, 2008.

J. Bourn, B e t t e r P u b l i c S e r v i c e s T h r o u g h E -Government. The National Audit Office, 2002.

J. Brudney and S. Selden, The Adoption of Innovation by Smaller Local Governments: The Case of Computer Technology, The American Review of Public Administration, vol.25, issue.1, pp.71-86, 1995.
DOI : 10.1177/027507409502500105

L. Carter and F. Belanger, The utilization of e-government services: citizen trust, innovation and acceptance factors, Information Systems Journal, vol.12, issue.1, pp.5-25, 2005.
DOI : 10.1111/j.1365-2575.2005.00183.x

P. Checkland, S y s t e m s T h i n k i n g , S y s t e m s P r a c t i c e . W i l e, 1981.

Y. Chen and J. Gant, Transforming local e-government services: the use of application service providers, Government Information Quarterly, vol.18, issue.4, pp.343-355, 2001.
DOI : 10.1016/S0740-624X(01)00090-9

J. Choudrie and H. L-e-e, Broadband development in South Korea: institutional and cultural factors, European Journal of Information Systems, vol.18, issue.2, pp.103-114, 2004.
DOI : 10.1080/0268396032000101171

F. Davis, Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, vol.13, issue.3, pp.319-340, 1989.
DOI : 10.2307/249008

W. H. Delone and E. R. M-c-l-e-a-n, Information Systems Success: The Quest for the Dependent Variable, Information Systems Research, vol.3, issue.1, pp.60-95, 1992.
DOI : 10.1287/isre.3.1.60

J. Dillon and W. Pelgrin, E-Government, 2002.

. Unit, Top of the Web: user satisfaction and usage survey of e-government services, 2004.

T. Elliman, Z. Irani, P. E. Love, S. Jones, and M. Themistocleous, Evaluating e-government: Learning from the Experiences of Two UK Local Authorities, Information Systems Journal, special issue on e- Government, vol.15, pp.61-82, 2005.

R. Hackney, S. Jones, and Z. Irani, eGovernment Information Systems Evaluation: Conceptualising 'Customer Engagement, pp.5-05, 2005.

C. Halaris, B. Magoutas, and X. Papadomichelaki, Classification and synthesis of quality approaches in e???government services, Internet Research, vol.17, issue.4, pp.378-401, 2007.
DOI : 10.1108/10662240710828058

R. Heeks, U n d e r s t a n d i n g e -governance for development', The University of Manchester, Institute for Development, Policy and Management Information S y s t e m s , T e c h n o l o g y a n d G o v e r n m e n t : Working Papers Series, 2001.

K. Lenk and R. Traunmuller, A framework for electronic government, Proceedings 11th International Workshop on Database and Expert Systems Applications, 2000.
DOI : 10.1109/DEXA.2000.875038

M. B. Miles, M . : Q u a l i t a t i v e D a t a A n a l y s i s : A n Expanded Sourcebook, p.Sage, 1994.

J. Moon and Y. Kim, Extending the TAM for a worldwide-web context, Information and Management, pp.217-230, 2001.

J. Moon and D. N-o-r-r-i-s, Does managerial orientation matter? The adoption of reinventing government and e-government at the municipal level, Information Systems Journal, vol.31, issue.1, pp.43-60, 2005.
DOI : 10.1111/j.1365-2575.2005.00185.x

D. F. Norris and D. Campillo, Factors Affecting Innovation Adoption by City Governments: The Case of Leading Edge Information Technologies, Maryland Institute for Policy Analysis and Research, 2000.

J. Robertson, Deploying Open source Content Management systems, 2004.

E. Rogers, Diffusion of Innovations, 1995.

H. A. Simon, Administrative Behavior, AJN, American Journal of Nursing, vol.50, issue.2, 1976.
DOI : 10.1097/00000446-195002000-00071

M. Themistocleous and Z. I-r-a-n-i, E v a l u a t i n g E n t e r p r i s e A p p l i c a t i o n Integration Technologies: A Novel Frame of References, European Journal of Operational Research, 2002.

J. H. Tsai, e , l e g i s l a t i v e p r o c e s s , a n d c o r r u p t ion: comparing Taiwan and South Korea, Crime, Law and Social Change, pp.10-1007, 2009.

J. S. Tully and S. , C o n t r a c t o r C o n v e r s a t i o n ? T h e o r e t i c a l Lessons from the Canadian Constitutional Crisis, Politics and Society, vol.26, issue.1, pp.143-72, 1998.

V. Venkatesh and F. Davis, A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies, Management Science, vol.46, issue.2, pp.186-204, 2000.
DOI : 10.1287/mnsc.46.2.186.11926

V. Venkatesh and M. Morris, Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior, MIS Quarterly, vol.24, issue.1, pp.115-139, 2000.
DOI : 10.2307/3250981

M. Yildiz, E-government research: Reviewing the literature, limitations, and ways forward, Government Information Quarterly, vol.24, issue.3, pp.646-665, 2007.
DOI : 10.1016/j.giq.2007.01.002