Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case

Abstract : Most e-Government research focuses on citizens, the use and effects of electronic channels and services. However, businesses are an important target group for governmental agencies as well. Governmental agencies have a duty to inform businesses and to make this information easy to access. In order to increase accessibility it is important to closely relate to the behavior of users. Therefore, the purpose of the present investigation is to gain insight about the channel and source choice of entrepreneurs in a public organizational context. According to 323 entrepreneurs, who filled out an electronic questionnaire, the internet is the most preferred channel and a search engine is the most preferred source for obtaining governmental information. Business-, entrepreneur- and situational characteristics have, although small, effect on these choices.
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Communication dans un congrès
Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl. 9th IFIP WG 8.5 International Conference on Electronic Government (EGOV), Aug 2010, Lausanne, Switzerland. Springer, Lecture Notes in Computer Science, LNCS-6228, pp.144-155, 2010, Electronic Government. 〈10.1007/978-3-642-14799-9_13〉
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Jurjen Jansen, Lidwien Wijngaert, Willem Pieterson. Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. Maria A. Wimmer; Jean-Loup Chappelet; Marijn Janssen; Hans J. Scholl. 9th IFIP WG 8.5 International Conference on Electronic Government (EGOV), Aug 2010, Lausanne, Switzerland. Springer, Lecture Notes in Computer Science, LNCS-6228, pp.144-155, 2010, Electronic Government. 〈10.1007/978-3-642-14799-9_13〉. 〈hal-01056590〉

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