Model-Driven Service Level Management

Abstract : Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
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Anacleto Correia, Fernando Brito Abreu. Model-Driven Service Level Management. 4th International Conference on Autonomous Infrastructure, Management and Security (AIMS), Jun 2010, Zurich, Switzerland. pp.85-88, ⟨10.1007/978-3-642-13986-4_10⟩. ⟨hal-01056646⟩

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