Model-Driven Service Level Management

Abstract : Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.
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Burkhard Stiller; Filip Turck. 4th International Conference on Autonomous Infrastructure, Management and Security (AIMS), Jun 2010, Zurich, Switzerland. Springer, Lecture Notes in Computer Science, LNCS-6155, pp.85-88, 2010, Mechanisms for Autonomous Management of Networks and Services. 〈10.1007/978-3-642-13986-4_10〉
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Anacleto Correia, Fernando Brito Abreu. Model-Driven Service Level Management. Burkhard Stiller; Filip Turck. 4th International Conference on Autonomous Infrastructure, Management and Security (AIMS), Jun 2010, Zurich, Switzerland. Springer, Lecture Notes in Computer Science, LNCS-6155, pp.85-88, 2010, Mechanisms for Autonomous Management of Networks and Services. 〈10.1007/978-3-642-13986-4_10〉. 〈hal-01056646〉

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