Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience

Abstract : Information Technology (IT) enabled transformation in an organization enhances the business value by improving its performance. Though a lot has been documented on this topic, a review of information systems literature reveal that the research on how e-government enabled transformation affects firm performance remains under-examined. With this motivation, this piece of research aims to focus on the mechanisms through which e-government enabled service transformation improves the performance of an organization. Analyzing the case study of e-government implementation experience of Ministry of Defense (MINDEF), Singapore in the light of Resource Based View (RBV) and Dynamic Capabilities perspective, we build a process model of customer-centric e-government enabled service transformation showing how MINDEF enhanced its performance. With its findings, this study contributes to the theoretical discourse on firm performa
Type de document :
Communication dans un congrès
Marijn Janssen; Winfried Lamersdorf; Jan Pries-Heje; Michael Rosemann. Joint IFIP TC 8 and TC 6 International Conferences on E-Government, E-Services and Global Processes (EGES) / Global Information Systems Processes (GISP), / Held as Part of World Computer Congress (WCC), Sep 2010, Brisbane, Australia. Springer, IFIP Advances in Information and Communication Technology, AICT-334, pp.187-200, 2010, E-Government, E-Services and Global Processes. 〈10.1007/978-3-642-15346-4_15〉
Liste complète des métadonnées

Littérature citée [1 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01058890
Contributeur : Hal Ifip <>
Soumis le : jeudi 28 août 2014 - 15:09:29
Dernière modification le : vendredi 11 août 2017 - 11:30:49
Document(s) archivé(s) le : samedi 29 novembre 2014 - 10:41:06

Fichier

1_Process_Model_of_Customer_._...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Satish Krishnan, Barney C.C. Tan, Shan L. Pan. Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience. Marijn Janssen; Winfried Lamersdorf; Jan Pries-Heje; Michael Rosemann. Joint IFIP TC 8 and TC 6 International Conferences on E-Government, E-Services and Global Processes (EGES) / Global Information Systems Processes (GISP), / Held as Part of World Computer Congress (WCC), Sep 2010, Brisbane, Australia. Springer, IFIP Advances in Information and Communication Technology, AICT-334, pp.187-200, 2010, E-Government, E-Services and Global Processes. 〈10.1007/978-3-642-15346-4_15〉. 〈hal-01058890〉

Partager

Métriques

Consultations de la notice

227

Téléchargements de fichiers

205