M. Armbrust, A. Fox, R. Griffith, A. D. Joseph, R. H. Katz et al., Above the clouds: A Berkeley view of Cloud computing, 2009.

R. Barga, D. Gannon, and D. Reed, The Client and the Cloud: Democratizing Research Computing, IEEE Internet Computing, vol.15, issue.1, pp.72-75, 2011.
DOI : 10.1109/MIC.2011.20

J. Ramsay, A. Barbesi, and J. Preece, A psychological investigation of long retrieval times on the World Wide Web, Interacting with Computers, vol.10, issue.1, pp.77-86, 1998.
DOI : 10.1016/S0953-5438(97)00019-2

F. Venturini, Five insights into consumers' online video viewing and buying habits, Outlook, Point of View, 2013.

C. Cardonha, M. D. Assunçassunç?assunção, M. A. Netto, R. L. Cunha, and C. Queiroz, Patience-Aware Scheduling for Cloud Services: Freeing Users from the Chains of Boredom, 11th International Conference on Service Oriented Computing (IC- SOC'13), 2013.
DOI : 10.1007/978-3-642-45005-1_45

M. A. Netto, Leveraging attention scarcity to improve the overall user experience of Cloud services, Proceedings of the 9th International Conference on Network and Service Management (CNSM 2013), 2013.
DOI : 10.1109/CNSM.2013.6727813

R. L. Cunha, M. D. De-assuncao, C. Cardonha, and M. A. Netto, Exploiting User Patience for Scaling Resource Capacity in Cloud Services, 2014 IEEE 7th International Conference on Cloud Computing, pp.448-455, 2014.
DOI : 10.1109/CLOUD.2014.67

M. D. De-assuncao, M. A. Netto, F. Koch, and S. Bianchi, Context-Aware Job Scheduling for Cloud Computing Environments, 2012 IEEE Fifth International Conference on Utility and Cloud Computing, pp.255-262, 2012.
DOI : 10.1109/UCC.2012.33

D. Kahneman and A. Tversky, Prospect theory: An analysis of decision under risk, Econometrica: Journal of the Econometric Society, pp.263-291, 1979.

M. A. Netto, C. Cardonha, R. L. Cunha, and M. D. De-assuncao, Evaluating Auto-scaling Strategies for Cloud Computing Environments, 2014 IEEE 22nd International Symposium on Modelling, Analysis & Simulation of Computer and Telecommunication Systems, 2014.
DOI : 10.1109/MASCOTS.2014.32

M. Mao and M. Humphrey, A Performance Study on the VM Startup Time in the Cloud, 2012 IEEE Fifth International Conference on Cloud Computing, pp.2012-423, 2012.
DOI : 10.1109/CLOUD.2012.103

M. L. Pinedo, Planning and Scheduling in Manufacturing and Services, 2007.
DOI : 10.1007/978-1-4419-0910-7

D. Tsafrir, Y. Etsion, and D. G. Feitelson, Backfilling Using System-Generated Predictions Rather than User Runtime Estimates, IEEE Transactions on Parallel and Distributed Systems, vol.18, issue.6, pp.789-803, 2007.
DOI : 10.1109/TPDS.2007.70606

T. D. Braun, A Comparison of Eleven Static Heuristics for Mapping a Class of Independent Tasks onto Heterogeneous Distributed Computing Systems, Journal of Parallel and Distributed Computing, vol.61, issue.6
DOI : 10.1006/jpdc.2000.1714

D. G. Feitelson, L. Rudolph, U. Schwiegelshohn, K. C. Sevcik, and P. Wong, Theory and practice in parallel job scheduling, Workshop on Job Scheduling Strategies for Parallel Processing, 1997.
DOI : 10.1007/3-540-63574-2_14

N. D. Doulamis, A. D. Doulamis, E. A. Varvarigos, and T. A. Varvarigou, Fair Scheduling Algorithms in Grids, IEEE Transactions on Parallel and Distributed Systems, vol.18, issue.11, pp.1630-1648, 2007.
DOI : 10.1109/TPDS.2007.1053

J. Pineau, Y. Robert, and F. Vivien, Energy-aware scheduling of bag-of-tasks applications on master-worker platforms, Concurrency and Computation: Practice and Experience, vol.1, issue.2, pp.145-157, 2011.
DOI : 10.1002/cpe.1634
URL : https://hal.archives-ouvertes.fr/hal-00793414

C. B. Lee and A. Snavely, Precise and realistic utility functions for user-centric performance analysis of schedulers, Proceedings of the 16th international symposium on High performance distributed computing , HPDC '07, 2007.
DOI : 10.1145/1272366.1272381

A. Auyoung, Service contracts and aggregate utility functions, 2006 15th IEEE International Conference on High Performance Distributed Computing, 2006.
DOI : 10.1109/HPDC.2006.1652143

D. F. Galletta, R. M. Henry, S. Mccoy, and P. Polak, Web site delays: How tolerant are users?, Journal of the Association for Information Systems, vol.5, issue.1, pp.1-28, 2004.

F. Alt, A. Sahami-shirazi, A. Schmidt, and R. Atterer, Bridging waiting times on web pages, Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services, MobileHCI '12, pp.305-308
DOI : 10.1145/2371574.2371619

R. Atterer, M. Wnuk, and A. Schmidt, Knowing the user's every move, Proceedings of the 15th international conference on World Wide Web , WWW '06, pp.203-212, 2006.
DOI : 10.1145/1135777.1135811

C. R. Cunha and C. F. Jaccoud, Determining www user's next access and its application to prefetching, 2nd IEEE Symp. on Computers and Communications (ISCC '97), p.6, 1997.

N. Bhatti, A. Bouch, and A. Kuchinsky, Integrating user-perceived quality into Web server design, Computer Networks, vol.33, issue.1-6, pp.1-16, 2000.
DOI : 10.1016/S1389-1286(00)00087-6
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.304.8984

A. Bouch, A. Kuchinsky, and N. Bhatti, Quality is in the eye of the beholder, Proceedings of the SIGCHI conference on Human factors in computing systems , CHI '00, pp.297-304, 2000.
DOI : 10.1145/332040.332447

S. Taylor, Waiting for Service: The Relationship between Delays and Evaluations of Service, Journal of Marketing, vol.58, issue.2, pp.56-69, 1994.
DOI : 10.2307/1252269

L. Brown, N. Gans, A. Mandelbaum, A. Sakov, H. Shen et al., Statistical Analysis of a Telephone Call Center, Journal of the American Statistical Association, vol.100, issue.469, pp.36-50, 2005.
DOI : 10.1198/016214504000001808

N. Gans, G. Koole, and A. Mandelbaum, Telephone Call Centers: Tutorial, Review, and Research Prospects, Manufacturing & Service Operations Management, vol.5, issue.2, pp.79-141, 2003.
DOI : 10.1287/msom.5.2.79.16071

Z. Shen, S. Subbiah, X. Gu, and J. Wilkes, CloudScale, Proceedings of the 2nd ACM Symposium on Cloud Computing, SOCC '11, p.5, 2011.
DOI : 10.1145/2038916.2038921

Y. Chen, S. Alspaugh, and R. Katz, Interactive analytical processing in big data systems, Proc. VLDB Endow
DOI : 10.14778/2367502.2367519

Z. Fadika and M. Govindaraju, DELMA: Dynamically ELastic MapReduce Framework for CPU-Intensive Applications, 2011 11th IEEE/ACM International Symposium on Cluster, Cloud and Grid Computing, pp.454-463, 2011.
DOI : 10.1109/CCGrid.2011.71

M. Sedaghat, F. Hernandez-rodriguez, and E. Elmroth, A virtual machine re-packing approach to the horizontal vs. vertical elasticity trade-off for cloud autoscaling, Proceedings of the 2013 ACM Cloud and Autonomic Computing Conference on, CAC '13, 2013.
DOI : 10.1145/2494621.2494628

M. Mao and M. Humphrey, Auto-scaling to minimize cost and meet application deadlines in cloud workflows, Proceedings of 2011 International Conference for High Performance Computing, Networking, Storage and Analysis on, SC '11, pp.1-12, 2011.
DOI : 10.1145/2063384.2063449

M. Mao, J. Li, and M. Humphrey, Cloud autoscaling with deadline and budget constraints, 11th IEEE/ACM International Conference on Grid Computing (GRID), pp.41-48, 2010.
DOI : 10.1109/grid.2010.5697966
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.307.8477