Z. Irani, Information systems evaluation: navigating through the problem domain, Information & Management, vol.40, issue.1, pp.11-24, 2002.
DOI : 10.1016/S0378-7206(01)00128-8

J. Thornton and S. Marche, Sorting through the dot bomb rubble: how did the high-profile e-tailers fail?, International Journal of Information Management, vol.23, issue.2, pp.121-138, 2003.
DOI : 10.1016/S0268-4012(02)00104-4

W. H. Delone and E. R. Mclean, Information systems success: the quest for the dependent variable Information systems research, pp.60-95, 1992.

W. Delone, The DeLone and McLean model of information systems success: a ten-year update, pp.9-30, 2003.

A. Molla and P. Licker, E-commerce systems success: An attempt to extend and respecify the DeLone and McLean model of IS success, Journal of Electronic Commerce Research, vol.2, issue.4, pp.131-141, 2001.

N. Madeja and D. Schoder, Designed for success - empirical evidence on features of corporate Web pages, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the, p.10, 2003.
DOI : 10.1109/HICSS.2003.1174429

W. Xuan, Factors affecting the achievement of success in e-tailing in China's retail industry: a case study of the Shanghai Brilliance Group, 2007.

U. Sharkey, M. Scott, and T. Acton, The Influence of Quality on E-Commerce Success, International Journal of E-Business Research, vol.6, issue.1, pp.68-84, 2010.
DOI : 10.4018/jebr.2010100905

B. Zhang, AHP Fundamentals Introduction, Journal of Northwestern University (Natural Science Edition), vol.28, issue.2, pp.109-113, 1998.

V. Dran, G. M. Zhang, P. Small, and R. , Quality websites: An application of the Kano model to website design, Proceedings of the Fifth Americas Conference on Information Systems, pp.898-900, 1999.

X. Zhang, K. B. Keeling, and R. J. Pavur, Information quality of commericial web site home pages: an explorative analysis, Proceedings of the twenty first international conference on Information systems. Association for Information Systems, pp.164-175, 2000.

J. Alba, J. Lynch, and B. Weitz, Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces, Journal of Marketing, vol.61, issue.3, pp.38-53, 1997.
DOI : 10.2307/1251788

J. Calkins, M. Farello, and C. Shi, From retailing to e-tailing, pp.16-17, 2000.

U. M. Dholakia and L. Rego, What makes commercial Web pages popular? An empirical investigation of Web page effectiveness, European Journal of Marketing, issue.78, pp.32-724, 1998.

W. H. Delone and E. R. Mclean, Measuring e-commerce success: applying the DeLone & McLean information systems success model, International Journal of Electronic Commerce, vol.9, issue.1, pp.31-47, 2004.

S. Chiger, List shopping onlineCatalog Age, pp.95-97, 1997.

J. Nielsen, Seven deadly sins for web design, Technology Review, vol.73, issue.1, pp.9-10, 1998.

M. D. Marsico and S. Levialdi, Evaluating web sites: exploiting user's expectations, International Journal of Human-Computer Studies, vol.60, issue.3, pp.60-381, 2004.
DOI : 10.1016/j.ijhcs.2003.10.008

D. Carver, Designing the user interface, strategies for effective human-computer interaction, Journal of the American Society for Information Science, vol.39, issue.1, pp.22-22, 1988.
DOI : 10.1002/(SICI)1097-4571(198801)39:1<22::AID-ASI5>3.0.CO;2-#

A. Horsti, V. K. Tuunainen, and J. Tolonen, Evaluation of Electronic Business Model Success: Survey among Leading Finnish Companies, Proceedings of the 38th Annual Hawaii International Conference on System Sciences, pp.189-189, 2005.
DOI : 10.1109/HICSS.2005.253

J. Steuer, Defining Virtual Reality: Dimensions Determining Telepresence, Journal of Communication, vol.1, issue.1, pp.73-93, 1992.
DOI : 10.1111/j.1460-2466.1992.tb00812.x

L. Klein, Creating virtual product experiences: The role of telepresence, Journal of Interactive Marketing, vol.17, issue.1, pp.41-55, 2003.
DOI : 10.1002/dir.10046

M. Lombard and J. Snyder-duch, Interactive Advertising and Presence, Journal of Interactive Advertising, vol.43, issue.1, pp.56-65, 2001.
DOI : 10.1080/15252019.2001.10722051

D. Riecken, Personalized views of personalization, Communications of the ACM, issue.8, pp.43-70, 2000.

Y. Zhang and I. Im, Recommendation systems: a framework and research issues, The Proceedings of Americas Conference on Information Systems, pp.468-473, 2002.

B. Murthi and S. Sarkar, The role of the management sciences in research on personalization, Management Science, issue.10, pp.49-1344, 2003.

E. Schonberg, T. Cofino, and R. Hoch, Measuring success, Communications of the ACM, vol.43, issue.8, pp.43-53, 2000.
DOI : 10.1145/345124.345142

M. Singh, A primer on Developing an E-business Strategy, 2002.

W. Morelli, G. Clark, and S. Tesler, Up close and personal, J]. Best's Review, vol.101, issue.9, pp.99-100, 2001.

E. Roman, Ready, fire, aim, 2005.

M. J. Epstein, Implementing successful e-commerce Initiatives [J]. Strategic Finance, p.22, 2005.

J. Y. Bakos, Reducing Buyer Search Costs: Implications for Electronic Marketplaces, Management Science, vol.43, issue.12, pp.1676-1679, 1997.
DOI : 10.1287/mnsc.43.12.1676

S. Devaraj, M. Fan, and R. Kohli, Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics, Information Systems Research, vol.13, issue.3, pp.316-333, 2002.
DOI : 10.1287/isre.13.3.316.77

Z. Chen and A. J. Dubinsky, A conceptual model of perceived customer value in e-commerce: A preliminary investigation, Psychology and Marketing, vol.52, issue.4, pp.323-347, 2003.
DOI : 10.1002/mar.10076

P. Smith, Hi tail to E-tail, New Zealand Management, issue.6, pp.47-69, 2000.

S. Ba, P. Pavlou, . Aj-], . Mis, and . Quarterly, Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior, MIS Quarterly, vol.26, issue.3, pp.26243-268, 2002.
DOI : 10.2307/4132332

M. J. Epstein, Implementing successful e-commerce Initiatives, Strategic Finance, p.22, 2005.

M. L. Teerling and E. K. Huizingh, How about integration: the impact of online activities on store satisfaction and loyalty, 2003.

M. L. Markus, Electronic Mail as the Medium of Managerial Choice, Organization Science, vol.5, issue.4, pp.502-527, 1994.
DOI : 10.1287/orsc.5.4.502

J. Santos, E-service quality: a model of virtual service quality dimensions Managing service quality, pp.233-246, 2003.

T. C. Forman, Pennsylvania: Expert Choice, 1996.