Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer. Waiting time predictors for multi-skill call centers. L. Yilmaz; M.K.V. Chan; I. Moon; T. M. K. Roeder; C. Macal; M.D. Rossetti.
2015 Winter Simulation Conference, Dec 2015, Huntington Beach, United States.
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