R. Karasek and T. Theorell, Healthy Work. Stress, Productivity and the Reconstruction of Working Life, 1992.

Å. Cajander, Usability?Who Cares?: The Introduction of User-Centred Systems Design in Organisations, 2010.

B. Sandblad, J. Gulliksen, C. Åborg, I. Boivie, J. Persson et al., Work environment and computer systems development, Behaviour & Information Technology, vol.22, issue.6, pp.22-375, 2003.
DOI : 10.1080/01449290310001624356
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.12.2105

C. Åborg, How does IT feel@ work? And how to make IT better: Computer use, stress and health in office work, 2002.

C. Åborg, B. Sandblad, J. Gulliksen, and M. Lif, Integrating work environment considerations into usability evaluation methods???the ADA approach, Interacting with Computers, vol.15, issue.3, pp.453-471, 2003.
DOI : 10.1016/S0953-5438(02)00060-7

U. Bergqvist, Visual Display Terminal work ??? A perspective on long-term changes and discomforts, International Journal of Industrial Ergonomics, vol.16, issue.3, pp.201-209, 1995.
DOI : 10.1016/0169-8141(94)00093-I

L. Punnett and U. Bergqvist, Visual display unit work and upper extremity musculoskeletal disordersErgonomic expert committee document/National institute for working life, p.16, 1997.

S. Marklund and S. Arbetsmiljöverket, Worklife and health in Sweden, Arbetslivsinstitutet, 2000.

G. Aronsson, Dimensions of Control as Related to Work Organization, Stress, and Health, International Journal of Health Services, vol.8, issue.1, pp.459-468, 1989.
DOI : 10.2190/N6KQ-HWA0-H7CJ-KUPQ

E. W. Tornqvist, N. Eriksson, and U. Bergqvist, Risks factors at computer and office workplaces, Worklife and Health in Sweden, vol.189, 2000.

C. Bodin-danielsson, The Office?an explorative study Architectural design's impact on health, job satisfaction and well-being, KTH Royal Institute of Technology, p.24429, 2010.

R. Appel-meulenbroek, P. Groenen, and I. Janssen, An end???user's perspective on activity???based office concepts, Journal of Corporate Real Estate, vol.13, issue.2, pp.122-13510, 1108.
DOI : 10.1108/14630011111136830

R. Van-koetsveld and L. Kamperman, How flexible workplace strategies can be made successful at the operational level, Journal of Corporate Real Estate, vol.1, issue.4, pp.303-319, 2011.

B. Gates, The New World of Work, pp.5-19, 2005.

L. Too and M. Harvey, ???TOXIC??? workplaces: the negative interface between the physical and social environments, Journal of Corporate Real Estate, vol.14, issue.3, pp.171-181, 2012.
DOI : 10.1108/14630011211285834

J. Humphry, Visualising the future of work: myth, media and mobilities, Media, Culture & Society, vol.24, issue.1, pp.351-366, 2014.
DOI : 10.4135/9781848608115.n11

K. Alexander, The application of usability concepts in the built environment, Journal of Facilities Management, vol.4, issue.4, pp.262-270, 2006.
DOI : 10.1108/14725960610702947

H. Rasila, P. Rothe, and H. Kerosuo, Dimensions of usability assessment in built environments, Journal of Facilities Management, vol.8, issue.2, pp.143-153, 2010.
DOI : 10.1108/14725961011041189

A. Laing, F. Duffy, and D. Jaunzens, New Environments for Working: The Re- Design of Offices and Environmental Systems for New Ways of Working, 1998.
DOI : 10.4324/9780203223109

J. Grudin and J. Pruitt, Personas, participatory design and product development: An infrastructure for engagement, 2002.

R. Guðjónsdóttir, Personas and Scenarios in Use. (Doctoral thesis Trita-CSC-A), 2010.

A. Cooper, The Inmates are Running the Asylum, 2004.
DOI : 10.1007/978-3-322-99786-9_1

J. Pruitt and J. Grudin, Personas, Proceedings of the 2003 conference on Designing for user experiences , DUX '03, 2003.
DOI : 10.1145/997078.997089

S. Faily and I. Fléchais, The Secret Lives of Assumptions: Developing and Refining Assumption Personas for Secure System Design, 2010.
DOI : 10.1007/978-3-642-16488-0_9
URL : https://hal.archives-ouvertes.fr/hal-01055193

R. Sinha, Persona development for information-rich domains. Paper presented at the CHI '03 extended abstracts on Human factors in computing systems, 2003.
DOI : 10.1145/765891.766017
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.93.4545

I. R. Floyd, M. C. Jones, and M. B. Twidale, RESOLVING INCOMMENSURABLE DEBATES: A PRELIMINARY IDENTIFICATION OF PERSONA KINDS, ATTRIBUTES, AND CHARACTERISTICS, Artifact, vol.2, issue.1, pp.12-26, 2008.
DOI : 10.1080/17493460802276836

T. Matthews, S. Whittaker, T. Moran, and S. Yuen, Collaboration personas, Proceedings of the 2011 annual conference on Human factors in computing systems, CHI '11, 2011.
DOI : 10.1145/1978942.1979272

S. Portigal, Persona non grata. interactions, pp.72-73, 2008.

C. N. Chapman and R. P. Milham, The Personas' New Clothes: Methodological and Practical Arguments against a Popular Method, Proceedings of the Human Factors and Ergonomics Society Annual Meeting, vol.50, issue.5, 2006.
DOI : 10.1177/154193120605000503

P. Turner and S. Turner, Is stereotyping inevitable when designing with personas? Design Studies, pp.30-44, 2011.

Å. Blomquist and M. Arvola, Personas in action, Proceedings of the second Nordic conference on Human-computer interaction , NordiCHI '02, 2002.
DOI : 10.1145/572020.572044

K. Rönkkö, M. Hellman, B. Kilander, and Y. Dittrich, Personas is not applicable: local remedies interpreted in a wider context, 2004.

E. Friess, Personas and decision making in the design process, Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems, CHI '12, 2012.
DOI : 10.1145/2207676.2208572

E. Markensten and H. Artman, Procuring a usable system using unemployed personas, Proceedings of the third Nordic conference on Human-computer interaction , NordiCHI '04, 2004.
DOI : 10.1145/1028014.1028017

Å. Cajander, G. Nauwerck, and T. Lind, Things take time: Establishing usability work in a university context, In EUNIS Journal of Higher Education IT, vol.2, issue.1, 2015.

J. Heron and P. Reason, The practice of co-operative inquiry: Research 'with'rather than 'on'people. Handbook of action research, pp.144-154, 2006.

J. Mckay, P. Marshall-2001mckay, J. Marshall, and P. , The dual imperatives of action research, Information Technology & People, vol.14, issue.1, pp.46-59, 2001.
DOI : 10.1108/09593840110384771

K. Holtzblatt, J. B. Wendell, and S. Wood, Rapid Contextual Design, Ubiquity, vol.2005, issue.March, 2004.
DOI : 10.1145/1066348.1066325

E. Eriksson, Situated Reflexive Change : User-Centred Design in(to) Practice. (Doctoral thesis), KTH Royal Institute of Technology, p.116403, 2013.

J. T. Hackos and J. Redish, User and task analysis for interface design, 1998.

M. K. Larusdottir, A. Cajander, and J. Gulliksen, Informal feedback rather than performance measurements ??? user-centred evaluation in Scrum projects, Behaviour & Information Technology, vol.4, issue.3, 2014.
DOI : 10.1080/10447318.2011.555314