HAL will be down for maintenance from Friday, June 10 at 4pm through Monday, June 13 at 9am. More information
Skip to Main content Skip to Navigation
Conference papers

E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention

Abstract : The theoretical understanding of online shopping behaviour has received much attention. Less focus has been given to the formation of the ethical issues that result from online shopper interactions with e-retailers. The vast majority of earlier research on this area is conceptual in nature and limited in scope by focusing on consumers’ privacy issues. Therefore, the purpose of this paper is to propose a theoretical model explaining what factors contribute to online retailing ethics and its effect on customer repurchase intention. The data were analysed using variance-based structural equation modelling, employing partial least squares regression. Findings indicate that the five factors of the online retailing ethics (security, privacy, non- deception, fulfilment/reliability, and corporate social responsibility) are strongly predictive of online consumers’ repurchase intention. The results offer important implications for e-retailers and are likely to stimulate further research in the area of e-ethics from the consumers’ perspective.
Document type :
Conference papers
Complete list of metadata

Cited literature [93 references]  Display  Hide  Download

https://hal.inria.fr/hal-01383041
Contributor : Hal Ifip Connect in order to contact the contributor
Submitted on : Tuesday, October 18, 2016 - 9:01:13 AM
Last modification on : Tuesday, September 25, 2018 - 6:02:02 PM

File

978-3-662-44208-1_1_Chapter.pd...
Files produced by the author(s)

Licence


Distributed under a Creative Commons Attribution 4.0 International License

Identifiers

Citation

Gomaa Agag, Ibrahim Elbeltagi. E-retailing Ethics in Egypt and Its Effect on Customer Repurchase Intention. 11th IFIP International Conference on Human Choice and Computers (HCC), Jul 2014, Turku, Finland. pp.1-14, ⟨10.1007/978-3-662-44208-1_1⟩. ⟨hal-01383041⟩

Share

Metrics

Record views

47

Files downloads

211