W. M. Van-der-aalst, Process-aware information systems: Lessons to be learned from process mining Transactions on Petri Nets and Other Models of Concurrency II, pp.1-26, 2009.

M. E. Porter, Competitive advantage: Creating and sustaining superior performance, 2011.

H. Brandenburg and J. P. Wojtyna, L'approche processus, Eyrolles Ed, 2006.

P. Wohed, W. M. Van-der-aalst, M. Dumas, T. Hofstede, A. H. Russell et al., On the Suitability of BPMN for Business Process Modelling, Lecture Notes in Computer Science, vol.4102, pp.161-176, 2006.
DOI : 10.1007/11841760_12

R. Kaplan and D. Norton, Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I. Accounting Horizons, pp.87-104, 2001.

M. Martello, J. G. Watson, and M. J. Fischer, Implementing a Balanced Scorecard in a not-forprofit organization, Journal of Business & Economics Research, vol.6, p.9, 2011.

F. Ulrich, Evaluation of reference models Reference Modeling for Business Systems Analysis, pp.118-140, 2007.

L. Rosa, M. Dumas, M. Uba, R. Dijkman, and R. , Business Process Model Merging, ACM Transactions on Software Engineering and Methodology, vol.22, issue.2, 2013.
DOI : 10.1145/2430545.2430547

S. Fiorèse and J. P. Meinadier, Découvrir et comprendre l'ingénierie système, 2012.

H. Mintzberg, In a Dynamic Business World, Phrases Such as 'Strategic Planning', 'Marketing Planning' or 'Change Management' Are Oxymoronic!, 2011.

L. L. Hau, E. Feitzinger, and C. Billington, Getting ahead of your competition through design for mass customization, pp.8-17, 1997.

J. Jacques, Amélioration de la performance industrielle à partir d'un processus Référent, 2006.

R. Manfred and B. Weber, Enabling flexibility in process-aware information systems: challenges , methods, technologies, 2012.

W. M. Van-der-aalst and K. M. Van-hee, Workflow Management: Models, Methods, and Systems, 2004.

S. Jablonski and C. Bussler, Workflow Management: Modeling Concepts, Architecture, and Implementation, 1996.

M. T. Wynn, M. Dumas, C. J. Fidge, T. Hofstede, A. H. Van-der-aalst et al., Business process simulation for operational decision support Business Process Management Workshops, pp.66-77, 2008.

A. Rozinat, M. Wynn, W. Van-der-aalst, A. Ter-hofstede, and C. Fidge, Workflow simulation for operational decision support using design, historic and state information Business Process Management, pp.196-211, 2008.

F. B. Vernadat, Enterprise Modelling and Integration, 1996.
DOI : 10.1007/978-0-387-35621-1_4

H. Kromm and Y. Ducq, Reference decision models in the medico-social service sector, IFIP Advances in Information and Communication Technology, pp.422-429, 2013.