J. F. Mariani, America Eats Out, An Illustrated History of Restaurants, Taverns , Coffee Shops, Speakeasies, and Other Establishments That Have Fed Us for 350 Years, 1991.

R. B. Chase and U. M. Apte, A history of research in service operations: What's the big idea?, Journal of Operations Management, vol.25, issue.2, pp.375-386, 2007.
DOI : 10.1016/j.jom.2006.11.002

M. M. Davis and M. J. Maggard, An analysis of customer satisfaction with waiting times in a two-stage service process, Journal of Operations Management, vol.9, issue.3, pp.324-334, 1990.
DOI : 10.1016/0272-6963(90)90158-A

W. Luo, M. J. Liberatore, R. L. Nydick, Q. B. Chung, and E. Sloane, Impact of process change on customer perception of waiting time: a field study, Omega, vol.32, issue.1, pp.77-83, 2004.
DOI : 10.1016/j.omega.2003.09.010

W. Swart, A microcomputer network to enhance restaurant productivity, Computers & Industrial Engineering, vol.11, issue.1-4, pp.430-433, 1986.
DOI : 10.1016/0360-8352(86)90126-9

K. Stein, Point-of-Sale Systems for Foodservice, Journal of the American Dietetic Association, vol.105, issue.12, pp.1861-1863, 2005.
DOI : 10.1016/j.jada.2005.10.003

E. W. Ngai, F. F. Suk, and S. Y. Lo, Development of an RFID-based sushi management system: The case of a conveyor-belt sushi restaurant, International Journal of Production Economics, vol.112, issue.2, pp.630-645, 2008.
DOI : 10.1016/j.ijpe.2007.05.011

T. Takenaka, . T. Shimmura, T. Ishigaki, Y. Motomura, and S. Ohura, Process management in restaurant service ? a case study of Japanese restaurant chain ?, Proceeding of International Symposium on Scheduling, pp.191-194, 2011.

T. Takenaka and T. Shimmura, Practical and Interactive Demand Forecasting Method for Retail and Restaurant Services, Proceeding of International Conference Advances in Production Management Systems No. 3?4, p.10, 2011.

T. Shimmura, T. Takenaka, and S. Ohura, Improving productivity and labor elasticity at multiproduct Japanese cuisine restaurant introducing cell production system, Proceeding of International Conference Advances in Production Management Systems, pp.11-17, 2013.

N. Fujii, T. Kaihara, M. Uemura, T. Nonaka, and T. Shimmura, Facility Layout Planning of Central Kitchen in Food Service Industry: Application to the Real-Scale Problem, Proceeding of International Conference Advances in Production Management Systems, pp.33-40, 2013.
DOI : 10.1007/978-3-642-41263-9_5
URL : https://hal.archives-ouvertes.fr/hal-01449759

T. Shimmura, T. Takenaka, and M. Akamatsu, Real-Time Process Management System in a Restaurant by Sharing Food Order Information, 2009 International Conference of Soft Computing and Pattern Recognition, pp.703-706, 2009.
DOI : 10.1109/SoCPaR.2009.141

R. Ueoka, T. Shimmura, R. Tenmoku, T. Okuma, and T. Kurata, Introduction of Computer Supported Quality Control Circle in Japanese Cuisine Restaurant, First International Conference on Human Side of Service, pp.6632-6641, 2012.

R. Tenmoku, R. Ueoka, T. Makita, T. Shimmura, M. Takehara et al., Service-Operation Estimation in a Japanese Restaurant Using Multi-Sensor and POS Data, Proceeding of International Conference Advances in Production Management Systems No. 3, p.1, 2011.