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Conference papers

Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers

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https://hal.inria.fr/hal-01399534
Contributor : Bruno Tuffin <>
Submitted on : Saturday, November 19, 2016 - 1:27:53 PM
Last modification on : Thursday, January 7, 2021 - 4:34:39 PM

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  • HAL Id : hal-01399534, version 1

Citation

Wyean Chang, Thuy Anh Ta, Pierre l'Ecuyer, Fabian Bastin. Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers. Winter Simulation Conference, Dec 2016, Arlington, United States. ⟨hal-01399534⟩

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