https://hal.inria.fr/hal-01399534
Contributor : Bruno Tuffin <>
Submitted on : Saturday, November 19, 2016 - 1:27:53 PM Last modification on : Thursday, January 7, 2021 - 4:34:39 PM
Wyean Chang, Thuy Anh Ta, Pierre l'Ecuyer, Fabian Bastin. Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers. Winter Simulation Conference, Dec 2016, Arlington, United States. ⟨hal-01399534⟩