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Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers

Wyean Chang 1 Thuy Anh Ta 1 Pierre l'Ecuyer 2, 1 Fabian Bastin 1
1 DIRO - Département d'Informatique et de Recherche Opérationnelle [Montreal]
2 DIONYSOS - Dependability Interoperability and perfOrmance aNalYsiS Of networkS
Inria Rennes – Bretagne Atlantique , IRISA-D2 - RÉSEAUX, TÉLÉCOMMUNICATION ET SERVICES
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Conference papers
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https://hal.inria.fr/hal-01399534
Contributor : Bruno Tuffin <>
Submitted on : Saturday, November 19, 2016 - 1:27:53 PM
Last modification on : Thursday, January 7, 2021 - 4:34:39 PM

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  • HAL Id : hal-01399534, version 1

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CNRS | UNIV-RENNES1 | INRIA | IRISA | CENTRALESUPELEC | UR1-UFR-ISTIC | UNIV-RENNES | IRISA-D2 | INSTITUT-TELECOM | INSA-RENNES

Citation

Wyean Chang, Thuy Anh Ta, Pierre l'Ecuyer, Fabian Bastin. Two-stage chance-constrainted staffing with agent recourse for multi-skill call centers. Winter Simulation Conference, Dec 2016, Arlington, United States. ⟨hal-01399534⟩

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