Shared Services: Maverick or Originator?

Abstract : The local governments of the OECD countries have attempted a number of sourcing practices over the past decades, including corporatization and collaborative arrangements. Sharing services is one of the latest options to emerge to cast a new actor, the shared service organization (SSO), in a lead role. To deliver services to the client councils these special-purpose vehicles adopt an alternative model that has prompted Information and Communication Technology (ICT) providers to evolve into this new species of enterprise, and to discard models based on publicly funded collaboration arrangements or the usual ICT outsourcing practices. This case study analyses the route taken by an Italian public company that reengineered its approach into that of an SSO to become a reference point for its customers and their ICT strategies. The article’s general reflection on the changes under way supports the continuity of the basic organizational logics that inform the practices of public SSOs.
Type de document :
Communication dans un congrès
Marijn Janssen; Hans Jochen Scholl; Maria A. Wimmer; Frank Bannister. 13th International Conference on Electronic Government (EGOV), Sep 2014, Dublin, Ireland. Springer, Lecture Notes in Computer Science, LNCS-8653, pp.159-170, 2014, Electronic Government. 〈10.1007/978-3-662-44426-9_13〉
Liste complète des métadonnées

Littérature citée [32 références]  Voir  Masquer  Télécharger

https://hal.inria.fr/hal-01401737
Contributeur : Hal Ifip <>
Soumis le : mercredi 23 novembre 2016 - 17:01:40
Dernière modification le : jeudi 24 novembre 2016 - 01:04:11
Document(s) archivé(s) le : mardi 21 mars 2017 - 08:43:27

Fichier

978-3-662-44426-9_13_Chapter.p...
Fichiers produits par l'(les) auteur(s)

Licence


Distributed under a Creative Commons Paternité 4.0 International License

Identifiants

Citation

Paolo Depaoli, Maddalena Sorrentino, Marco Marco. Shared Services: Maverick or Originator?. Marijn Janssen; Hans Jochen Scholl; Maria A. Wimmer; Frank Bannister. 13th International Conference on Electronic Government (EGOV), Sep 2014, Dublin, Ireland. Springer, Lecture Notes in Computer Science, LNCS-8653, pp.159-170, 2014, Electronic Government. 〈10.1007/978-3-662-44426-9_13〉. 〈hal-01401737〉

Partager

Métriques

Consultations de la notice

139

Téléchargements de fichiers

25