Abstract : This paper presents a three-year follow-up study considering the improvement process of user experience work in a software company utilizing Scrum. Problems encountered in the organization included managing the product vision, timing of UX, lack of cooperation among disciplines, and understanding user needs. We also observed changes in the organization over two years. They included ceasing the centralized UX team and dividing the UX specialists over business lines. UX specialists were given influential roles in regard to product decisions – such as nominated as product owners.
https://hal.inria.fr/hal-01405083 Contributor : Hal IfipConnect in order to contact the contributor Submitted on : Tuesday, November 29, 2016 - 2:54:49 PM Last modification on : Tuesday, November 29, 2016 - 3:02:05 PM Long-term archiving on: : Monday, March 27, 2017 - 8:44:27 AM
Kati Kuusinen. Improving UX Work in Scrum Development: A Three-Year Follow-Up Study in a Company. 5th International Conference on Human-Centred Software Engineering (HCSE), Sep 2014, Paderborn, Germany. pp.259-266, ⟨10.1007/978-3-662-44811-3_17⟩. ⟨hal-01405083⟩