Modelling Users Feedback in Crowd-Based Requirements Engineering: An Empirical Study

Abstract : Most enterprises operate within a complex and ever-changing context. To ensure that requirements keep pace with changing context, users’ feedback is advocated to ensure that the requirements knowledge is refreshed and reflects the degree to which the system meets its design objectives. The traditional approach to users’ feedback, which is based on data mining and text analysis, is often limited, partly due to the ad-hoc nature of users’ feedback and, also, the methods used to acquire it. To maximize the expressiveness of users’ feedback and still be able to efficiently analyse it, we propose that feedback acquisition should be designed with that goal in mind. This paper contributes to that aim by presenting an empirical study that investigates users’ perspectives on feedback constituents and how they could be structured. This will provide a baseline for modelling and customizing feedback for enterprise systems in order to maintain and evolve their requirements.
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Communication dans un congrès
Jolita Ralyté; Sergio España; Óscar Pastor. 8th Practice of Enterprise Modelling (P0EM), Nov 2015, Valencia, Spain. Springer, Lecture Notes in Business Information Processing, LNBIP-235, pp.174-190, 2015, The Practice of Enterprise Modeling. 〈10.1007/978-3-319-25897-3_12〉
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Nada Sherief, Walid Abdelmoez, Keith Phalp, Raian Ali. Modelling Users Feedback in Crowd-Based Requirements Engineering: An Empirical Study. Jolita Ralyté; Sergio España; Óscar Pastor. 8th Practice of Enterprise Modelling (P0EM), Nov 2015, Valencia, Spain. Springer, Lecture Notes in Business Information Processing, LNBIP-235, pp.174-190, 2015, The Practice of Enterprise Modeling. 〈10.1007/978-3-319-25897-3_12〉. 〈hal-01442250〉

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