Steps toward a science of service systems, Computer, vol.40, issue.1, pp.71-77, 2007. ,
DOI : 10.1109/MC.2007.33
Clarifying the concept of product???service system, Journal of Cleaner Production, vol.10, issue.3, pp.237-245, 2002. ,
DOI : 10.1016/S0959-6526(01)00039-7
Service Modeling for Service Engineering, IFIP International Federation for Information Processing, pp.31-38, 2005. ,
Process management in restaurant service ?A case study of Japanese restaurant chain ?, Proc. of International Symposium of Scheduling 2011 (ISS2011), pp.191-194, 2011. ,
Improving Customer's subjective waiting time using Digital Signage, Proc. of Advances in Production Management Systems 2012 (APMS2012), USB, 2012. ,
The facility layout problem, European Journal of Operational Research, vol.29, issue.3, pp.229-251, 1987. ,
DOI : 10.1016/0377-2217(87)90238-4
A Study on Sales-production Integrated Service Manufacturing Systems ? Layout Planning of Central Kitchen in a Food-service Industry ?, Proc. of Design Symposium 2012, pp.241-244, 2012. ,