How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services

Abstract : Using a multiple case study approach, this paper studies how the boundaries of service systems that provide product-related services are shifting towards self-service and/or super-service configurations, as a consequence of the introduction of modern ICT.
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Vittal Prabhu; Marco Taisch; Dimitris Kiritsis. 20th Advances in Production Management Systems (APMS), Sep 2013, State College, PA, United States. Springer, IFIP Advances in Information and Communication Technology, AICT-415 (Part II), pp.57-64, 2013, Advances in Production Management Systems. Sustainable Production and Service Supply Chains. 〈10.1007/978-3-642-41263-9_8〉
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Soumis le : lundi 30 janvier 2017 - 16:46:16
Dernière modification le : vendredi 1 décembre 2017 - 01:15:32

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Mario Rapaccini, Isabella Porcelli. How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services. Vittal Prabhu; Marco Taisch; Dimitris Kiritsis. 20th Advances in Production Management Systems (APMS), Sep 2013, State College, PA, United States. Springer, IFIP Advances in Information and Communication Technology, AICT-415 (Part II), pp.57-64, 2013, Advances in Production Management Systems. Sustainable Production and Service Supply Chains. 〈10.1007/978-3-642-41263-9_8〉. 〈hal-01449776〉

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