G. Schuh, P. Jussen, and .. , Christian Fabry, and Gerhard Gudergan Information ? The Hidden Value of Servitization, p.49

D. Opresnik, M. Hirsch, C. Zanetti, and M. , Taisch How Advances of ICT will Impact on Service Systems and on the Delivering of Product-Related Services, p.57

M. Rapaccini and I. , Porcelli Requirements for Servitization in Manufacturing Service Ecosystems: Results of a Requirements Analysis of Four Manufacturing Use Cases, p.65

S. Wiesner, M. Sesana, S. Gusmeroli, and K. , Thoben Service Supply Chain Planning for Industrial Services ? Design and Application of a Decision Support Tool, p.73

M. Zebardast and S. Malpezi, and Marco Taisch Development of a Training System for Lathe Operation Using a

M. Borzoo-pourabdollahian-tehran and .. Taisch, and Manuel Fradinho Simulator Based Training to Improve Tradeoffs Analysis and Decision Making in Lean Development Environment

M. Iluz, A. Shtub, and .. , Simulation Enabled Procedure for Eco-efficiency Optimization in Production Systems, p.118

A. Sproedt, J. Plehn, and .. , and Philipp Hertz Teaching Supply Chain Management: Mixed vs Pure Strategies in Simulation Based Training, p.126

A. Tzimerman, Y. Herer, and A. , 134 Shigeki Umeda Business Model Canvas as Tool for, p.142

J. Frick and M. , Empirical Evidence of an Efficient Formulation for the Multi-period Setup Carryover Lot Sizing Problem, p.150

. Multi-level-service, . Approach-for-flexible, and .. Support-of-design-processes, 160 Safa Hachani, Lilia Gzara, and Hervé Verjus Simulated Annealing for a Vehicle Routing Problem with Simultaneous Pickup-Delivery and Time Windows, p.170

C. Wang, F. Zhao, D. Mu, J. , and W. , Sutherland Development of a Decision Support System to Facilitate Multi-criteria Decision Making during Humanitarian Operation within a Project Life Cycle, p.178

K. Saksrisathaporn, A. C. , and .. , 186 Sergio Cavalieri of Mouth in Hospitality Management: The Case of Luxury Hotels in China, Abdelaziz Bouras Table of Contents ? Part II XIX Interactive Business Models to Deliver Product-Services to Global Markets María José Álvarez Gil and Wei Yan Application of Design by Customer in Tile Decoration Business . . . . . . . . 202 Supimmas Thienhirun and Pisut Koomsap Monitoring and Controlling in an Industrial Service Ecosystem, p.210, 0194.

M. Taisch, M. Heydari-alamdari, and C. , Zanetti Engineering Product-Service Solutions: An Application in the Power and Automation Industry, Akasaka, and Yoshiki Shimomura Service Delivery Process Based on Service Composition Mechanisms, p.226

T. Alix and B. , Vallespir Servitization of the Manufacturer's Value Chain, p.234

D. Opresnik, C. Zanetti, and M. , Taisch Part IV: ICT and Emerging Technologies ICT-Enabled Integrated Operations: Towards a Framework for the Integration of Manufacturing-and Maintenance Planning and Control, p.245

M. Endris-temam-kerga and S. Taisch, Terzi Functional Requirements for a Collaborative Order Management Tool for Use in an Engineering Setting, p.262

S. Parrotta, J. Cassina, S. Terzi, M. Taisch, and .. , David Potter, and Kary Främling Is Environmental Innovation Worth It? The Case of the Civil Aviation Industry of Emerging Markets, p.294

.. Of-life, Ethics and Legislation as Factors for Quality, p.302

A. Rodrigues-sacomano and .. , Oduvaldo Vendrametto, and Pedro Luiz de Oliveira Costa Neto Sustainability Impacts in the IT Strategic Alignment, p.310

A. Palmeira-de-araújo, I. Neto, and .. Costa-brazil, Andréa Martins Cristóvão, and Nilo Costa Serpa Development of Agile Supply Chains in, p.318

J. Gilberto-mendes-dos-reis, P. Luiz-de-oliveira, C. Neto-at-brazil, and .. , José Paulo Alves Fusco, and Sivanilza Teixeira Machado Technical Noncompliance Evaluation Criteria for Sustainable Production of IT Support Services in the Ministry of Work and Employment, p.326

N. Costa, S. Brazil, and .. , Strategy to Spread High School Learning in Piauí State, p.334

D. Rocha-martins-dos, S. Oliveira, and .. , Irenilza de Alencar Nääs, and Flávio Margarito Martins Barros Sustainability Issues in Brazilian Housing Construction Industry: The Role of Workers' Education, p.353

C. Caprara-parizi, I. De-alencar-nääs, S. Garcia, E. Moreno-ferragi, D. Simões-dupont-bernini et al., Table of Contents ? Part II XXI An Innovative Way to Add Value to Organizations: People Relationship Modeling, p.361

Á. André, C. Prado, C. Corrêa-de-oliveira, S. Liliam, and .. Sakamoto-brazil, Jair Minoro Abe, and Marcelo Nogueira Program Inovar-Auto, Initiatives toward Innovation and Competitiveness in the Automotive Sector in, p.375

L. Ruini, R. Ciati, C. A. Pratesi, L. Principato, and .. , Massimo Marino, and Sonia Pignatelli Towards a Fast Evaluation of Environmental Impacts, p.402

D. Nadoveza and A. Koukias, Fatih Karakoyun, and Dimitris Kiritsis A Decision Making Process for Sustainability in the Textile Sector, p.418

H. Mizuyama, K. Yamashita, and .. , Kenji Hitomi, and Michiko Anse On the Development of a Reference Framework for ICT for Manufacturing Skills, p.443

A. Bufardi, D. Kiritsis, and X. , Table of Contents ? Part II Intelligent Products: A Spinal Column to Handle Information Exchanges in Supply Chains, p.452

D. Trentesaux, B. Grabot, and .. , and Yves Sallez Linked Data Exploration in Product Life-Cycle Management, p.460

D. J. , P. Problems, and .. , 493 Hans Wortmann, Alex A. Alblas, Paul Buijs, and Kristian Peters Parameter Management in Configuration for the Design of Products Families, p.501

C. Deffrenne, M. Bettwy, A. R. Other, E. Countries, and .. , Karine Deschinkel, and Samuel Gomes Physical Asset Management Practices in Industry: Comparisons between Greece and, p.509

S. Ito, T. Komuro, and .. , Tomoaki Yamazaki, and Toshiyuki Matsumoto Research on Recognition Algorithm of Track Substructure Defects Based on Vehicle Dynamic Responses, p.525

A. A. Alblas, K. Peters, H. Wortmann-global-product-development, and .. , Organization and Links with the Supply Chain 568 Francesca Faggioli Sergio Terzi A Study of Sustainability Adoption Trends in the Transportation Market, p.576

S. Walter-miller, P. W. Pecorario, L. M. , and .. , Ulan Eliciting a Mode of Transportation to Improve Product Life Cycle Performance