H. Baumeister, Customer relationship management for SMEs, Proceedings of the 2 nd Annual Conference eBusiness and eWork e2002, 2002.

M. Bokinge and J. Malmqvist, PLM implementation guidelines ?? relevance and application in practice: a discussion of findings from a retrospective case study, International Journal of Product Lifecycle Management, vol.6, issue.1, pp.79-98, 2012.
DOI : 10.1504/IJPLM.2012.046442

A. Bernard and S. Tichkievich, Methods and Tools for Effective Knowledge Life- Cycle-Management, 2008.
DOI : 10.1007/978-3-540-78431-9

URL : https://hal.archives-ouvertes.fr/hal-00303296

D. J. Bradfield, J. X. Gao, and H. Soltan, A Metaknowledge Approach to Facilitate Knowledge Sharing in the Global Product Development Process, Computer-Aided Design and Applications, vol.25, issue.1, pp.519-528, 2007.
DOI : 10.1080/16864360.2007.10738571

E. C. Chan and K. M. Yu, A framework of ontology-enabled product knowledge management, International Journal of Product Development, vol.4, issue.3/4, pp.241-254, 2007.
DOI : 10.1504/IJPD.2007.012494

M. Egan, Implementing a Successful Modular Design, Proceedings of the 7 th Workshop on Product Structuring ? Product Platform Development, pp.49-58, 2004.

J. Fjermestad, N. Romano, and C. Jr, An integrative implementation framework for electronic customer relationship management: revisiting the general principles of usability and resistance, 36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the, 2003.
DOI : 10.1109/HICSS.2003.1174394

E. Hippel and . Von, Democratizing innovation, p.208, 2006.

A. Oroszi, T. Jung, A. Smirnov, N. Shilov, and A. Kashevnik, Ontology-driven codification for discrete and modular products, International Journal of Product Development, vol.8, issue.2, pp.162-177, 2009.
DOI : 10.1504/IJPD.2009.024186

L. Patil, D. Dutta, and R. Sriram, Ontology-Based Exchange of Product Data Semantics, IEEE Transactions on Automation Science and Engineering, vol.2, issue.3, pp.213-225, 2005.
DOI : 10.1109/TASE.2005.849087

F. Piller and C. Schaller, Individualization Based Collaborative Customer Relationship Management: Motives, Structures, and Modes of Collaboration for Mass Customization and CRM, Working Paper No. 29 of the Dept. of General and Industrial Management, 2002.

R. Sharda and S. Voß, Information and Management Systems for Product Customization' Integrated Series in Information Systems, pp.978-978, 2005.

A. Smirnov and N. Shilov, Collaborative Recommendation Systems for PLM: Approach and Technological Framework, Proc. of the 8 th International Product Lifecycle Management Conference -PLM11, 2011.

M. Uschold and M. Grüninger, Ontologies: principles, methods and applications, The Knowledge Engineering Review, vol.11, issue.02, pp.93-155, 1996.
DOI : 10.1017/S0269888900007797

URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.111.5903