The Services Duality and the Rise of the Manuservice Economy, Handbook of Service Science, pp.79-104, 2010. ,
'The IKEA Saga': How Service Culture Drives Service Strategy, The Service Industries Journal, vol.22, issue.4, pp.153-186, 2002. ,
DOI : 10.1080/714005098
Innovation in services, Research Policy, vol.26, p.537, 1997. ,
DOI : 10.4337/9781784716196
URL : https://hal.archives-ouvertes.fr/halshs-01133098
Methods and Processes of Service Design, Touchpoint, The Journal of Service Design, vol.1, issue.1, pp.20-29, 2009. ,
Service Design From Insight to Implementation, p.216, 2013. ,
Innovation in Services The Oxford Handbook of Innovation, 2006. ,
Open Service Innovation: Rethinking your business to grow and compete in a new era, p.280, 2010. ,
The design process, 2005. ,
myServiceFellow: gaining genuine customer insights, st Nordic Conference on Service Design and Service Innovation, 2009. ,
Supporting Business Model Modelling: A Compromise between Creativity and Constraints, Lecture Notes in Computer Science, vol.28, issue.1, pp.28-43, 2010. ,
DOI : 10.1007/978-3-540-70569-7_4
URL : http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.174.4711
Methodology for Product Service System innovation: How to develop clean, clever and competitive strategies in companies, Executive Sciences | Policy Sciences, 2005. ,
A Product-Service Systems Design Method with Integration of Product Elements and Service Elements Using Affordances, ServDes ? 3rd Service Design and Service Innovation Conference, 2012. ,
Service Oriented Modeling: Service Analysis, Design and Architecture, 2008. ,
DOI : 10.1002/9781119198864
iSamsara: an original approach to represent " servicial agencements, Frontiers in Service Conference, 2013. ,
Exploring data to innovate through services: a dedicated web-based solution for manufacturing and services companies. Cambridge Service Week, 2012. ,