Abstract : There is a strong consensus that collaboration and co-creation will become one of the main business drivers in the future. However, the question of how to set-up inter-organizational relationships and involve stakeholders in an efficient way still remains largely unsolved. This paper proposes Anything Relationship Management (xRM) as managerial and technological foundation and platform providing interoperability between different stakeholder groups. It provides an overview of the evolution of the relationship management concept, analyzes the current status of the xRM solution market and proposes an xRM-framework for collaborative networks and cyber-physical systems.
Luis M. Camarinha-Matos; Raimar J. Scherer. 14th Working Conference on Virtual Enterprises, (PROVE), Sep 2013, Dresden, Germany. Springer, IFIP Advances in Information and Communication Technology, AICT-408, pp.451-458, 2013, Collaborative Systems for Reindustrialization. 〈10.1007/978-3-642-40543-3_48〉
https://hal.inria.fr/hal-01463239
Contributeur : Hal Ifip
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Soumis le : jeudi 9 février 2017 - 14:32:27
Dernière modification le : jeudi 9 février 2017 - 14:43:04
Document(s) archivé(s) le : mercredi 10 mai 2017 - 14:19:36
Johannes Britsch, Rebecca Bulander, Bernhard Kölmel. Anything Relationship Management (xRM) as Management Layer for the Hyper-connected Society. Luis M. Camarinha-Matos; Raimar J. Scherer. 14th Working Conference on Virtual Enterprises, (PROVE), Sep 2013, Dresden, Germany. Springer, IFIP Advances in Information and Communication Technology, AICT-408, pp.451-458, 2013, Collaborative Systems for Reindustrialization. 〈10.1007/978-3-642-40543-3_48〉. 〈hal-01463239〉
