Work and Speech Interactions among Staff at an Elderly Care Facility

Abstract : We observed bathing assistance, night shift operations, and handover tasks at a private elderly care home for 8 days. We collected approximately 400 h of recorded speech, 42,000 transcribed utterances, data from an indoor location tracking system, and handwritten notes by human observers. We also analyzed speech interaction in the bathing assistance task. We found that (1) staff members are almost always speaking during tasks, (2) remote communication is rare, (3) about 75% of utterances are spoken to the residents, (4) the intended recipient of utterances is frequently switched, and (5) about 17% of utterances contain personal names. We also attempted clustering utterances into passages, and about 33% of passages contained only one person’s name. These results should be applicable in semi-automatic long-term care record taking.
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Communication dans un congrès
Pedro Campos; Torkil Clemmensen; José Abdelnour Nocera; Dinesh Katre; Arminda Lopes; Rikke Ørngreen. 3rd Human Work Interaction Design (HWID), Dec 2012, Copenhagen, Denmark. Springer, IFIP Advances in Information and Communication Technology, AICT-407, pp.35-45, 2013, Human Work Interaction Design. Work Analysis and HCI. 〈10.1007/978-3-642-41145-8_4〉
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Tetsuro Chino, Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi. Work and Speech Interactions among Staff at an Elderly Care Facility. Pedro Campos; Torkil Clemmensen; José Abdelnour Nocera; Dinesh Katre; Arminda Lopes; Rikke Ørngreen. 3rd Human Work Interaction Design (HWID), Dec 2012, Copenhagen, Denmark. Springer, IFIP Advances in Information and Communication Technology, AICT-407, pp.35-45, 2013, Human Work Interaction Design. Work Analysis and HCI. 〈10.1007/978-3-642-41145-8_4〉. 〈hal-01463376〉

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